Business Analysis & Insight Manager

Join a purpose-driven tech-enabled financial organisation that connects global remittance flows with innovation across Africa and beyond. Operating at the heart of digital finance the company is committed to driving customer-centric data-led growth. As the Business Analysis & Insight Manager you will be based in Kenya and play a central role in transforming raw data into strategic intelligence. Youll support high-impact decisions across fintech and remittance portfolios uncover insights that fuel growth and enable the business to act fast in a rapidly evolving environment.

Your daily adventures include:

Business and Financial Performance

• Data Analysis: Analyze business performance data to identify key trends risks and opportunities for optimization in remittance and fintech services
  
• Financial Forecasting: Leverage data insights to forecast financial performance helping shape growth strategies and operational efficiencies.
  
• Pricing & Product Analysis: Conduct pricing analysis product performance reviews and monitor customer accounts to provide actionable recommendations for revenue growth.
  
• Competitive Analysis: Collect and analyze competitive intelligence to strengthen the business market position and drive business growth.
  

Customer Excellence

• Stakeholder Reporting: Prepare regular reports and interactive dashboards for senior management highlighting key performance metrics and providing actionable insights.
  
• Customer Insights: Work closely with sales managers to provide data-backed insights that support customer retention acquisition and overall business growth.
  
• Customer Monitoring: Conduct regular account analysis to identify patterns and propose corrective actions ensuring that customer needs are met efficiently.
  

Leadership and People Management

• Cross-functional Collaboration: Build strong relationships with various teams including sales marketing and product development to drive cohesive decision-making processes based on data.
  
• Knowledge Sharing: Provide mentorship and guidance to teams on how to interpret data insights and make data-driven decisions for business improvement.
  

Process Control and Operational Performance

• Operational Efficiency: Develop and refine internal processes for data collection analysis and reporting to improve efficiency and data accuracy.
  
• Data Integrity: Ensure the integrity and confidentiality of data used for analysis adhering to strict data governance and ethical standards.
  
• Automation & Tools: Drive the use of business intelligence tools and automation to streamline data reporting and decision-making processes.
  

Strategic Initiatives

• Strategic Recommendations: Provide data-driven recommendations that support business strategic initiatives including product development market expansion and partnership growth.
  
• Innovative Insights: Lead initiatives for deeper data mining and exploration of new trends and opportunities to inform business strategies.
  
• Risk Identification: Analyze risks based on data patterns and trends to propose proactive solutions for business continuity and sustainability.
  

Requirements

What it takes to succeed:

• Bachelor s degree in Data Science Business Analytics Economics Statistics or a related field.
  
• Certifications in Data Analytics Business Intelligence tools or Data Science are desirable.
  
• Advanced degree or MBA with a focus on data analytics or business intelligence is an advantage.
  
• More than 5 years of experience in data analysis and data mining with mastery-level proficiency in Microsoft Excel.
  
• Data-driven with strong analytical ability and hands-on approach.
  
• Highly organized able to prioritize tasks and work under pressure in a rapidly evolving environment.
  
• Adept at developing and executing actions synthesized from analysis of issues.
  
• Detail-oriented with a belief in the value of process.
  
• Flexible self-motivated team-oriented and open to change.
  
• Excellent communication skills and ability to interact with people globally in a multicultural environment.
  
• Experience in a similar industry (technology/telecommunication) is advantageous.
  
• Mature proactive attitude time-sensitive with a sense of urgency and teachable.
  
• Advanced skills in analyzing large datasets statistical analysis and delivering actionable insights.
  
• Strong understanding of financial metrics KPIs and how business insights can drive revenue and operational improvements.