The Growth Operations Manager will develop test and deploy customer journeys. This involves assessing product and strategic objectives platform capabilities and data needs. Given the complexities of their global large-scale projects they will collaborate and communicate clearly and effectively with stakeholders to ensure that operational plans deliverables and risks are properly shared and addressed. As their projects progress they will be responsible for troubleshooting and working through complex roadblocks across multiple cross-functional teams with a solutions addition the Growth Operations Manager will support innovation and learning through the following:
6 years of lifecycle marketing experience building and launching acquisition and engagement initiatives
Technical proficiency in building automation flows with CRM or ESP platforms such as Salesforce Marketing Cloud Braze Oracle Responsys
Proven experience with logical reasoning and critical thinking
Experience using SQL to target customers through customer segmentation
Bachelors degree or equivalent education
Willingness to take action be resourceful cut through ambiguity and remove roadblocks
Experience driving excellence to deliver projects with high attention to detail and quality
Ability to think clearly with a strategic mindset when making decisions for any situation
Teammate mentality with strong consideration for impact on team members
Effective and persuasive communication skills in all mediums to gain support with the ability to clearly articulate ideas across disciplines
Experience managing a robust schedule of campaigns in both complexity and volume while effectively prioritizing and communicating with key stakeholders
Experience managing others in either direct or indirect means
A passion for Apple products and services and a deep familiarity with the Apple ecosystem of services and hardware (Mac OS iOS Apple Music iTunes App Store Books Podcasts Apple Pay Apple TV Apple News Apple Fitness Apple One etc.)
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