NSW Client Experience Manager
NSW Client Experience Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
What this opportunity involves:
We are seeking a highly organised proactive and adaptable NSW Client Experience Manager to support our senior leadership team in NSW.
This is a dynamic role that blends internal coordination strategic support client engagement marketing integration and event execution. Its ideal for someone who thrives in a fast-paced people-oriented environment and is looking to grow into a strategic planning role over time.
Key Responsibilities
Leadership Support & Strategic Coordination
- Provide direct support to the NSW leadership team through meeting coordination agenda preparation action tracking and follow-up. Includes expense claim diary coordination and travel management.
- Support the development and delivery of key business initiatives and priorities.
- Work closely with the NSW Commercial & Operations team to contribute to strategic planning processes reporting and communication.
- Act as a single point of contact representing PDS to the broader JLL business.
Bid Writing & Business Growth
- Write effective concise and compelling content (bids/proposals/submissions presentations and source material) while under the pressure sometimes associated with deadlines
- Contribute content to the Knowledge Management platform through development of case studies CVs baseline content and creative elements for pursuits
- Develop edit proofread and review graphics presentations and other messaging materials as needed
- Actively participate in industry events and networking forums to strengthen JLLs presence and build external relationships
- Manage CRM updates and support the execution of client relationship plans.
- Identify and map key decision-makers within target organizations understanding their roles influences and pain points
- Initiate direct contact with potential clients through various channels (e.g. cold calling email outreach LinkedIn industry events)
- Create and deliver compelling sales presentations and proposals tailored to each prospects specific needs and challenges
Collaboration & Cross-Business Engagement
Work closely with internal teams including Growth Sales Delivery Sector Leads and Marketing to enhance client experience and maximise opportunities
Facilitate cross-functional collaboration ensuring that business lines work together to drive client success
Partner with marketing to create client case studies market insights and branding initiatives that reinforce JLLs value proposition
Event Planning Senior Exec Support & Team Cultural Engagement
- Actively lead to organisation of key client engagement activities including client events roundtables and meetings.
- Lead the planning and execution of client and internal team events
- Support State Manager with travel booking and expense administration via JBS team.
- Lead new starter onboarding including coordinating access passes IT log-in training material run through
- Gather client feedback and market intelligence to refine service offerings and enhance customer experience
- Implement engagement frameworks that ensure a consistent high quality client experience across all touchpoints
- Collaborate with internal teams to ensure that network connections are leveraged across the organization for maximum benefit
- Stay informed about industry trends challenges and opportunities across multiple sectors to provide valuable insights to clients and prospects
- Develop a reputation as a trusted advisor within the commercial real estate industry and related sectors
Sound like you This is what were looking for:
- Strong client relationship management and influencing skills.
- Proactive and strategic thinker with a deep understanding of market trends and business development
- Highly collaborative able to work across multiple business units and stakeholders
- Self-motivated with the ability to drive initiatives independently
- Strong negotiation and problem-solving skills
- Excellent prospecting skills and ability to build rapport quickly with new contacts
- Persistence and resilience in pursuing new business opportunities
- Strong presentation and public speaking skills
- Exceptional networking skills with the ability to build and maintain relationships across diverse industry sectors
- Comfort in navigating different business cultures and adapting communication style accordingly
- Natural ability to connect people and ideas creating value through network interactions
- Understand and able to communicate different service methodologies and contract structures relevant to the project management and construction industry.
- Strong writing and solution development able to develop compelling submission responses utilising Microsoft suite of products
- Proven ability to develop and execute client growth strategies
- Strong understanding of CRM platforms data analytics and reporting to drive client insights
- Industry qualifications in property business marketing preferred
- Experience in developing and executing targeted sales campaigns
- Proficiency in using sales and prospecting tools (e.g. LinkedIn Sales Navigator ZoomInfo)
- Strong understanding of sales methodologies and ability to adapt approach based on client needs
- Understanding of key trends and challenges across multiple industries that impact commercial real estate decisions
- Experience in organizing and facilitating industry events or thought leadership initiatives
What you can expect from us:
As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
At JLL we see a Brighter Wayforward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.
JLL is a global leader in helping clients envision where people will live work play shop and eat.
Interested candidates please apply following the link below quoting job reference numberMPREQ448558
Location:
On-site Sydney NSWIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Manager
Employment Type
Full-Time
