Sr. Technical Consultant (Developer), ServiceNow HR and Workplace Service Delivery Solutions

The Role
A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams consulting with customers and configuring a selection of the ServiceNow Core Business Transformation Products (which includes HR Service Delivery (HRSD) Workplace/Facilty Service Delivery (WSD) and Legal Service Delivery (LSD)) all with the goal of accelerating and driving customer business outcomes.

What you get to do in this role:

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization
• Support the engagements efforts such as specific process definition re-engineering improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders for these specific solutions and domains
• Advise customers in their efforts to take advantage of the ServiceNow Solutions standard capabilities in their efforts to improve their processes
• Lead customer design workshops focused on ServiceNow Platform and Solution technology
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Draft more technically-focused user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guide and provide ad-hoc oversight/training for the customers future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO LDAP etc.) with multiple systems
• Develop required portal components
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
• Up to 50% travel annually driven by customer needs and internal meetings

Qualifications :

In order to be successful in this role we need someone who has:

• Must be a U.S. Citizen with ability to obtain and maintain a U.S. Public Trust security clearance
• At least 3 years of configuring/developing ServiceNow or equivalent solutions exampled below Must hold ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification HR Professional Suite Certification and preferably Workplace Service Delivery Accreditation Legal Service Delivery Acceditation Certified Application Developer certification as well)
• At least 5 years of configuration/development experience for complex highly-capable HR Workplace/Facilities & Legal technologies inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros cons and risks) while providing thought leadership to customer HR Workplace/Facilities and/or Legal sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML HTML JavaScript Web Services Bootstrap CSS middleware LDAP SSO etc.) and working with SaaS technologies
• Strong understanding with leading HR IWMS (Integrated Workplace Management System) and/or Legal and related systems and tools such as Workday Oracle / PeopleSoft SAP SuccessFactors UltiPro Infor IBM Maximo/TRIRIGA Nuvolo etc.
• Strong interpersonal skills customer-centric attitude ability to deal with cultural diversity
• Proven team player and team builder

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.