Dutch Speaking Customer Advisor in Lisbon!

Are you a fluent Dutch speaker eager for an exciting career change in a beautiful European city Were on the lookout for enthusiastic Customer Advisors to join our dedicated on-site team in Lisbon! Youll be part of an innovative project with a global tech giant while we cant reveal the specific name youll definitely be working with a brand that has a huge worldwide presence.

Your Role: Be the Go-To Person for Our Users

As a Dutch-speaking Customer Advisor youll be the friendly face and helpful voice our users turn to. Your main goal To provide top-notch support and ensure every interaction leaves them satisfied and smiling. Heres a glimpse of what youll be doing daily:

• Top-Tier Dutch Support: Youll engage with customers in Dutch across various channels like chat email and phone. This means actively listening understanding their needs and offering clear compassionate solutions.
• Becoming a Product Guru: Youll quickly master the ins and outs of our projects products services and policies to provide accurate and comprehensive information.
• Solving Problems: Youll precisely diagnose customer issues and guide them through troubleshooting steps. For trickier problems youll skillfully escalate them to ensure a quick resolution.
• Accurate Documentation: Youll meticulously record all customer interactions and resolutions in our system ensuring consistent service and easy tracking.
• Spotting Trends: Youll proactively identify common themes in customer feedback. Your insights will be invaluable in helping us continuously improve our services.
• Teamwork Makes the Dream Work: Youll collaborate effectively with your colleagues and other departments to ensure a smooth cohesive customer experience.
• Driving Satisfaction: Youll consistently strive to meet and exceed our service level agreements and customer satisfaction targets.
• Continuous Learning: Youll stay updated with new product features and support processes ensuring youre always ready to help users effectively.

Who Were Looking For: Your Qualifications

• Exceptional Dutch (C2 level): Youre highly proficient in both written and spoken Dutch.
• Proficient English (B2 level): This is essential for internal communication and training within our diverse team.
• Customer-Focused: You genuinely enjoy helping people and are dedicated to providing outstanding service.
• Strong Problem-Solver: You have excellent analytical abilities and a keen eye for detail enabling you to tackle challenges effectively.
• Adaptable & Collaborative: Youre comfortable working independently but also thrive as part of a dynamic fast-paced team.
• Highly Organized: You can efficiently manage multiple tasks and prioritize effectively to meet deadlines.
• Flexible: Youre open to working various shifts as needed (specifics will be discussed during your interview).
• Experience A Bonus Not a Must! While prior customer service experience is valuable its not a strict prerequisite. Were eager to welcome and train highly motivated individuals ready to launch their career in this exciting field.

What Makes This Opportunity Shine: Our Benefits

• Competitive Salary: We offer an attractive compensation package that truly recognizes your skills and valuable contributions.
• 2500 Signing Bonus: A generous welcome bonus to help you settle into your new role and city!
• Clear Career Progression: Were deeply invested in your professional journey. Expect structured career paths and ample opportunities for development and advancement within the company.
• Comprehensive Benefits Package: Your well-being is a priority. Our robust offerings include:
  • Private Health Insurance: Ensuring access to top-tier medical care.
  • Life Insurance: Providing financial security for you and your loved ones.
  • And Much More: A wide array of additional advantages designed to enhance your work-life balance and overall quality of life.
• Full Relocation Support (for candidates moving to Lisbon): Were committed to making your transition smooth and stress-free! Our package includes:
  • Covered Flight Tickets to Lisbon: Well handle your travel expenses.
  • Accommodation Assistance: Support in finding and securing your initial accommodation in the city.
• Dynamic Work Environment: Youll be part of a diverse multicultural and incredibly supportive team in a modern office located in the heart of bustling Lisbon.
• Continuous Learning: Benefit from ongoing training sessions and development programs to keep your skills sharp and current.
• Exclusive Employee Perks: Enjoy various discounts and benefits as a valued member of our team.
• Work-Life Balance Focus: We actively promote initiatives that support a healthy equilibrium between your professional life and personal well-being.

Discover the Magic of Lisbon!

Beyond the exceptional career opportunity a move to Lisbon offers an unparalleled lifestyle. This captivating city is famous for its stunning historic architecture world-renowned culinary scene lively cultural events and vibrant nightlife. With its warm climate incredibly friendly locals and a surprisingly affordable cost of living compared to other major European capitals Lisbon truly offers an exceptional quality of life. This isnt just an excellent job; its a chance to immerse yourself in a new culture and explore one of Europes most charming and rapidly growing cities.