Customer Support - Italian - Lisbon
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Job Location:
Monthly Salary:
Posted on:
19-08-2025
Vacancies:
1 Vacancy
Job Summary
Position: Customer Support
Location: Lisbon Portugal
Employment type: Full-time (6 month contract) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
- Managed both incoming and outgoing customer calls
- Investigated and resolved buyer seller customer or creator issues including order and logistics inquiries
- Reviewed reported cases within established turnaround times and quality standards
- Escalated complex or unresolved issues according to company protocols
REQUIREMENTS:
- Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively identify apply and explain service with expertise clarity and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
- Good and customer-friendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
BENEFITS:
- Working schedule: Monday - Sunday 24/7 rotating shifts
- Modern office in a city center with open spaces easy to access with public transportation
- Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting real ... View more
