Administrative Manager
Administrative Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Status: Full Time Hourly FLSA Classification: Non-Exempt
Summary of position:The Support Center (TSC) Administrative Manager serves as a key member of the administrative and operations team directly supporting the Senior Director of Operations and others in the administration in the daily operations of YAPs headquarters in Harrisburg. This role is essential in ensuring a welcoming organized and efficient environment for both staff and guests.
The Administrative Manager will provide high-level support to YAPs Administrative Leadership and oversee the smooth functioning of the TSC. Responsibilities include managing the front desk operations coordinating with vendors supporting on-site events and assisting with special projects. The role also involves implementing new processes offering feedback to improve operational efficiency and fostering strong relationships with program-based staff.
This individual will lead by example delivering exceptional customer service to both internal and external stakeholders and will play a key role in enhancing engagement and collaboration across the organization.
Key Responsibilities:
- Answer and direct incoming phone calls professionally.
- Greet guests courteously addressing inquiries and directing them appropriately to ensure a seamless visitor experience.
- Log sort and distribute incoming mail and packages
- Handle outgoing mail and packages
- Maintain a welcoming and organized front desk environment
- Ensure all staff and guest needs are met promptly and professionally
- Coordinate with vendors for services as needed
- Support planning and execution of on-site events and meetings
- Assist with special projects and administrative initiatives
- Implement new processes and provide feedback to improve efficiency
- Serve as a liaison between administration leadership and program-based staff
Qualifications/Requirements:
- High School Diploma or equivalent; post-secondary education preferred (e.g. certificate programs college coursework professional development)
- Previous experience as an Office Manager or Administrative Assistant/Executive Assistant.
- Strong organizational and administrative skills
- Proven ability to work effectively with internal and external stakeholders
- Proficiency in Microsoft Office Suite (Excel Word Outlook PowerPoint etc.)
- Ability to navigate and manage database tools is preferred.
- Excellent communication and customer service skills
- Self-motivated and enthusiastic with a proactive approach
- Ability to work independently and collaboratively as part of a team
- Bilingual (Spanish) applicants are strongly encouraged to apply.
Youth Advocate Programs Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment based on individual merit skills and qualifications without regard to race age color ancestry national origin religion sex military or veteran status or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.
Required Experience:
Manager
Employment Type
Full-Time
