Customer Service Administrator
Customer Service Administrator
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Job Description
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
Areas of responsibilities
- Creates Master Leasing Agreement and Individual Contract and initiate electronic contract signing
- Ensures all contracts addendums & other legal documents are set up in NOLS as per the current applicable processes accurately and in a timely manner
- Performs contract setup/processing/maintenance/changes within agreed SLAs
- Assures interface between support sales support business delivery organizations process development and the customer
- Ensures that the contracts are handled correctly from a commercial and legal point of view
- Responsible for carrying out high-quality customer service by creating robust documentation and process mapping and being part of an end-to-end support of transition
- Keeps the systems up to date from a contract administration standpoint and assumes responsibility for the quality measures of the data in the systems
- Provide resolution to all queries coming from internal stakeholders (Commercial Back office credit and order delivery teams)
- Acts as support enabler to develop procedures and training material based on knowledge capture
- Ensures all process controls are effectively implemented and all key performance indicators reach the targeted level;
Job Requirements
- University degree/diploma (e.g. in business management economics etc); English (fluent verbally and written);
- Portuguese- advanced or mid level;
- Ideally 2 years experience working in Customer Service;
- Intermediate MS Office (Excel Access) skills;
- Familiarity with SAP ERP systems and tools an advantage;
- Continuous improvement mindset;
- Experience working in a multi-lingual international organization;
- May be required to travel for work;
Benefits
- 25 days of annual leave;
- 1 sick day/year;
- Half a day off your birthday and 1 day off starting with the second year in the company;
- Private healthcare at Sanador;
- Monthly budget in Benefit Platform;
- Loyalty & Special occasion bonuses;
- Massage in the office;
- Opportunities and trainings for ongoing professional growth and career advancement;
- Hybrid work set-up;
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
