Customer Success Officer
Customer Success Officer
Posted on :
18-08-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Customer Success Officer
Location: Bangalore
Employment Type: Full-Time
Experience Level: Mid-Level (4 5 years)
Business Unit: Digital Solutions
Location: Bangalore
Employment Type: Full-Time
Experience Level: Mid-Level (4 5 years)
Business Unit: Digital Solutions
Role Overview:
The Customer Success Officer will serve as the primary point of contact for customers helping them
identify and implement digital solutions that meet their business needs. This role is responsible
for lead generation demand management and ensuring customer satisfaction through proactive
engagement discovery workshops and continuous support.
The Customer Success Officer will serve as the primary point of contact for customers helping them
identify and implement digital solutions that meet their business needs. This role is responsible
for lead generation demand management and ensuring customer satisfaction through proactive
engagement discovery workshops and continuous support.
Key Responsibilities:
Customer Engagement & Digital Solutioning
Serve as the primary point of contact for customers to identify and implement digital
solutions
Conduct discovery workshops to understand customer pain points business
processes and digital transformation goals
Translate customer needs into actionable solution roadmaps.
Lead Generation & Demand Management
Identify new opportunities through customer interactions and market insights
Collaborate with sales and marketing teams to generate and qualify leads.
Manage and prioritize customer demands based on strategic value and feasibility
Relationship Building & Support
Build strong relationships through proactive communication and ongoing support.
Ensure customer satisfaction and retention by addressing concerns and providing
timely solutions.
Act as a trusted advisor to guide customers through their digital journey.
Tracking & Reporting
Monitor customer engagement usage metrics and feedback.
Track progress of digital initiatives and report outcomes to stakeholders.
Maintain accurate records of customer interactions and solution deployments
Cross-functional Collaboration
Work closely with product delivery and technical teams to ensure successful
implementation
Provide customer insights to inform product development and service enhancements.
Customer Engagement & Digital Solutioning
Serve as the primary point of contact for customers to identify and implement digital
solutions
Conduct discovery workshops to understand customer pain points business
processes and digital transformation goals
Translate customer needs into actionable solution roadmaps.
Lead Generation & Demand Management
Identify new opportunities through customer interactions and market insights
Collaborate with sales and marketing teams to generate and qualify leads.
Manage and prioritize customer demands based on strategic value and feasibility
Relationship Building & Support
Build strong relationships through proactive communication and ongoing support.
Ensure customer satisfaction and retention by addressing concerns and providing
timely solutions.
Act as a trusted advisor to guide customers through their digital journey.
Tracking & Reporting
Monitor customer engagement usage metrics and feedback.
Track progress of digital initiatives and report outcomes to stakeholders.
Maintain accurate records of customer interactions and solution deployments
Cross-functional Collaboration
Work closely with product delivery and technical teams to ensure successful
implementation
Provide customer insights to inform product development and service enhancements.
Qualifications:
Bachelors degree in business Information Technology or related field.
4 years of experience in customer success digital transformation or solution consulting
Strong understanding of digital technologies and business process optimization.
Technologie exposure like Generative AI RPA low-code platforms Service Now etc
Excellent communication problem-solving and project management skills.
Ability to multitask prioritize and manage time effectively.
Empathy patience and a customer-first mindset.
Bachelors degree in business Information Technology or related field.
4 years of experience in customer success digital transformation or solution consulting
Strong understanding of digital technologies and business process optimization.
Technologie exposure like Generative AI RPA low-code platforms Service Now etc
Excellent communication problem-solving and project management skills.
Ability to multitask prioritize and manage time effectively.
Empathy patience and a customer-first mindset.
Employment Type
Full-time
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