Customer Success Engineer II, General Contractors
Customer Success Engineer II, General Contractors
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1 Vacancy
Job Description
Were looking for a Customer Success Engineer II to drive the success of Procores General Contractor this role youll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful Customer Success Engineer II youll help organizations understand best practices around construction technology and solutions and the many business benefits they can provide. Youll work in a highly collaborative creative and driven environment that values openness optimism and this role youll leverage your consultative-mindset and knowledge of the construction industry and Procores software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology and what other products they can benefit from. Youll partner closely cross-functionally with Sales PS Support Product and Marketing. Successful candidates are passionate about construction and technology.
While this is a remote position we require external candidates to be based in a Pacific Standard Time (PST) zone. Internal candidates for this role may be located anywhere in the US. Were looking for candidates to join our team immediately!
What youll do:
Make data-driven recommendations to your customers on how they can optimize the value of Procore based on customer analytics and industry best practices.
Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
Drive in product demonstrations and coordinate multiple technical resources both internal and external
Serve as a technical account manager by providing the highest level of responsiveness and customer service and to your clients through clear and effective communication
Foster a positive team culture by supporting and mentoring your fellow Procorians and collaborating with all levels of the organization to develop best practices.
Develop a mastery of Procores products professional services and industry best practices
Up to 50% travel to client sites (may include domestic and international) industry events and other Procore offices
What were looking for:
3 years of Construction industry expertise
3 years of Customer Success Professional Services Technical Pre-Sales experience
Ability to leverage strong technical aptitude to master Procores product offerings business model services and emerging technologies
Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
Outstanding presentation and communication skills both in-person and through virtual meetings and in writing
Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
Understanding of the construction industry across different verticals (general contracting subcontracting real estate development etc.) with previous experience as a construction Project Manager Site Super Project Finance Manager Estimator or Project Engineer preferred
Bachelors degree in Construction Management Civil Engineering Mechanical Engineering Information Systems or CS preferred along with experience managing project construction including bidding procurement RFIs submittals drawings specifications documents schedule quality control and safety
Additional Information :
Base Pay Range $83200 - $114400. Plus commission plan for an estimated on-target earnings of $104000 - $143000. Procore is committed to offering competitive fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation will be based on a candidates job-related skills experience education or training and location.
Perks & Benefits
At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
If youd like to stay in touch and be the first to hear about new roles at Procore join our Talent Community.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
A criminal history may have a direct adverse and negative relationship on the following job duties potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing accessing and handling confidential information including proprietary and trade secret information as well as accessing Procores information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers stakeholders and/or colleagues; and 3. exercising sound judgment.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Electrical Engineering
- Construction Experience
- Data Collection
- Mediation Experience
- Military Experience
- Renovation
- Ftp
- Calculus
- Natural Language Processing
- Budgeting
- Differential Equations
- DoD Experience
