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1 Vacancy
ESSENTIAL DUTIES AND RESPONSIBILITIES
Meet individual production targets for claims processing while maintaining accuracy and compliance.
Retrieve and review incident data from clients to ensure all necessary information is collected.
Communicate effectively with insurance adjusters insured drivers and businesses to clarify information and facilitate claim processing.
Verify the accuracy and completeness of submitted claims prior to submission.
Enter update and maintain insurance policy and claim information in the company database.
Calculate prepare and submit accurate billing to insurance carriers promptly.
Process inspection and claim payments including over-the-phone payments.
Monitor claim statuses and follow up on unpaid or delayed claims to ensure timely resolution.
Manage appeals and respond to denied claims as needed providing supporting documentation.
Contact responsible parties and insurance companies regarding claims outstanding over 30 days.
Maintain accurate and organized records for all assigned accounts.
Assist with special projects and perform other duties as assigned.
EDUCATION AND EXPERIENCE
High school diploma or equivalent required; associate degree in insurance business administration accounting or a related field preferred.
Minimum of one year of experience in fire incident claims processing or a related field required.
Familiarity with fire terminology and report structure required.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
Intermediate or higher proficiency in Microsoft Office (Excel Outlook Word).
Strong customer service skills and professional demeanor.
Excellent verbal and written communication skills.
High level of accuracy and attention to detail.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong organizational and time management skills.
WORKING CONDITIONS
Work involves prolonged periods of sitting using a computer.
Emergicon requires satisfactory pre-employment background check and drug screen.
Required Experience:
Unclear Seniority
Full-Time