Social Worker/Case Manager
Social Worker/Case Manager
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Job Description
For Water Street Mission to fulfill its mission and purpose it is critical for all staff to participate in the development and maintenance of a healthy Christian Community. By living out our faith with one another and creating a space where our guests are invited to experience that community with us we participate in lives being restored. Even as some positions have minimal direct contact with guests each staff member has an essential role in forming and maintaining Christian community. The love of Christ evidenced in our Water Street community is the real impetus for change with our guests.
Job Summary: Social Workers/Case Managers supports guests staying at Water Street Mission by facilitating all aspects of guest case management from intake through shelter and/or the Residential program. Social Workers/Case Managers work with guests from a strengths-based person-centered and trauma-informed perspective. Social Workers/Case Managers foster positive partnerships and collaboration with other WSM departments as well as with external community resources providers to maximize the time that guests have at WSM to contribute to their journey of sustainable restoration.
In compliance with the PA Social Workers Marriage and Family Therapists and Professional Counselors Act of 1987 amended in 2008 by PA Public Law 929 No. 68 only a person who holds a current license under the Act or who has received a bachelors masters or doctoral degree from an accredited school or program of social work or social welfare may use the title Social Worker. Staff with relevant qualifications for this position but without social work credentials will be titled Case Manager. This distinction is in title only and does not constitute a separate job description or role function.
FLSA: Full-Time Exempt
All Water Street Mission staff must be:
Willing to sign the Water Street Missions Statement of Faith
A current and active member and/or regular attendee of a local church.
Able to fully support the Water Street Missions core values and ministry philosophy.
Essential Functions:
Culture and Values
Share the Good News of Jesus Christ in words and actions with people we serve communicating hope and dignity.
Walk alongside fellow WSM staff in Christian community as we journey toward maturity.
Encourage restoration in the lives of coworkers and guests recognizing we are each restored by God to become restorers.
Work in full coordination with other WSM staff at all times to identify report and respond appropriately to any potential threats to the safety and wellbeing of guests.
Embody encourage and cultivate WSM culture purpose mission and values in words and actions.
Role Specific Responsibilities
Coordinate all functions of guest case management so that who we serve and how we serve is a true expression of our purpose mission and values.
Provide case management to assigned Family Emergency Shelter Providence Shelter and Residential program guests on caseload meeting with guests according to frequency designated by program.
Complete guest intakes shelter contracts assessments and monthly Residential guest Action Plans.
Work with guests to identify their strengths-based person-centered goals and make appropriate referrals to community service providers.
In partnership with the Directors of Social Services and Behavioral Health Services and others as necessary screen incoming referrals from behavioral health or substance abuse centers for intake eligibility making recommendations for support plans as needed.
Work positively and collaboratively with all staff to ensure coordinated services for guests.
Attend and proactively contribute to all assigned internal and external meetings and trainings including but not limited to Social Services team meetings multidisciplinary and internal support team meetings external community services provider meetings etc.
Represent WSM at community meetings and events as requested.
Maintain thorough and up-to-date knowledge of all WSM philosophies policies and procedures.
Maintain or develop expertise in specific areas of social services as assigned by Director.
Maintain accurate and timely guest information and records.
Assist with training and acclimating new Social Services department staff as directed.
Assist designated staff with responding to incidents or crises on campus if requested.
Provide coverage for Access Center desk as needed.
Perform all other duties as assigned.
Education and Experience: A bachelors degree in social work or related human services field required; masters degree preferred. Minimum of 4 years in human services with preference given to candidates with demonstrated experience in the areas of homelessness behavioral health substance abuse or trauma-informed care. Strong organizational and time management skills are required. Competency in Microsoft Office products and ability to use a case management software system is essential. Strong communication and interpersonal skills are essential. A valid PA drivers license is required. Bilingual (English-Spanish) strongly preferred.
Reports To: Director Social Services
Key Internal Relationships: Residential Life (Social Services Life Coaches) Water Street Health Services Community Resources (Pastoral Ministries Career and Financial Services Guest Education Outreach Ministries) key external community services providers.
Physical Demands:
Occasionally 1%-33%; Frequently 34%-66%; Continuously 67%-100%
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Stand walk or sit- Continuously
Use of fine motor skills- Continuously
Bend squat kneel and reach- Frequently
Lift and/or move up to 50 pounds- Frequently
Weekend and evening availability- Occasionally
Christian Life:
Water Street Mission is a privately funded 501(c) 3 non-profit evangelical Christian ministry. Our designated purpose is religious and we are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and purpose statement. As such each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:
Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.
Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.
Adhere to the Water Street Mission Employee Handbook.
Required Experience:
Manager
Employment Type
Full-Time
