Customer Support Manager
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Job Location:
Orlando, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
09-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a Customer Support Manager who will lead and develop our customer service operations. This role involves building strong client relationships improving service processes and ensuring customer satisfaction aligns with the companys values and vision. The ideal candidate is highly organized communicative and passionate about delivering premium client experiences.
Responsibilities
Oversee and manage the daily operations of the customer support team.
Develop and implement service strategies to improve client satisfaction.
Monitor performance metrics and identify opportunities for process improvement.
Handle escalated customer concerns with professionalism and care.
Collaborate with internal teams to ensure seamless client communication and project delivery.
Train mentor and guide support staff to maintain service excellence.
Qualifications :
Qualifications
Strong leadership and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strategic thinking and problem-solving abilities.
Excellent organizational and interpersonal skills.
Proficiency with CRM systems and customer service software is a plus.
Additional Information :
Benefits
Competitive annual salary ($58000$63000).
Opportunities for career growth and leadership development.
Supportive and collaborative team environment.
Health and wellness benefits package.
Paid time off and company holidays.
Professional training and advancement opportunities.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
