Customer & Sales Support Specialist

In this role you will have the opportunity to provide technical order and payment-related assistance/support to the internal and external customers. Each day you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

Our Team Dynamics

Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

Your Role and Responsibilities

In this role youll help run what runs the world by taking on meaningful work that drives real impact.

- The work model for the role is: hybrid 2-3 days per week from our Leeds location #LI-hybrid

• Ensuring the resolution of customer issues by coordinating with Sales Operations Supply Chain Management and other internal and/or external teams.

• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g. production capability and scheduling resourcing quotes price lists invoice etc.) is in place.

• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.

• Preparing and analyzing regular statistics (e.g. forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the Role

• Previous admin and order entry/order processing experience - essential

• Microsoft & IT competence - essential

• Demonstrates behaviours aligned to ABB 4C corporate values - essential

• Ability to be based from ABB Leeds 2-3 times per week - essential

• CRM experience - desirable

• Emergency Lighting knowledge - desirable

• Previous Sales/Customer Service or Admin experience - desirable

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary

• 25 days annual leave plus bank holidays

• Competitive contributory pension scheme

• Life assurance

• Flexible benefits scheme (Includes options to buy/sell holidays health checks dental eye care gym memberships cycle to work gadget discounts and more)

• Internal mobility opportunities mentorships & access to projects globally

• Employee Assistance Programme

• Generous employee referral scheme

For the 5th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisations dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

ABB Smart Buildings enables optimization of energy efficiency safety security and comfort for any building type through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC lighting shutters and security in addition to energy distribution solutions including DIN rail products enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories accommodating for single family homes multiple dwellings commercial buildings infrastructure and industrial applications. The Divisions highly innovative technologies and digital solutions serve rising global demand among real estate developers owners and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits meeting social and environmental demands while being able to address even the most complex of customers carbon reduction strategies.

Join us. Be part of the team where progress happens industries transform and your work shapes the world.
Run What Runs the World.

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