Principal Technical Program Manager - Cloud Infrastructure
Principal Technical Program Manager - Cloud Infrastructure
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Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What youll do
We are seeking a highly driven and detail-oriented Principal Technical Program Manager to lead complex cloud infrastructure initiatives within our engineering organization. This role is pivotal in driving large-scale projects such as cloud migrations control plane optimizations and pipeline automations ensuring seamless execution across cross-functional teams. The ideal candidate thrives in high-stakes environments excels at coordinating deep technical work among large teams and possesses exceptional follow-through to deliver results on time and within scope. You will be responsible for presenting progress and strategies to executive leadership translating technical complexities into actionable insights.
This position is an individual contributor role reporting to the Senior Director Cloud and Production Engineering.
Responsibility
Lead end-to-end program management for major cloud infrastructure projects including enterprise-wide migrations to cloud platforms (e.g. AWS Azure GCP) development of robust control planes and implementation of scalable CI/CD pipelines
Coordinate and orchestrate work across large distributed teams of engineers architects and stakeholders ensuring alignment on technical deliverables timelines and dependencies
Drive project planning risk assessment and mitigation strategies for high-impact initiatives maintaining meticulous attention to detail in tracking progress budgets and resources
Facilitate deep technical discussions resolve blockers and foster collaboration to accelerate innovation in cloud-native architectures and infrastructure-as-code practices
Prepare and deliver executive-level presentations dashboards and reports that highlight project status milestones challenges and outcomes influencing strategic decisions
Champion best practices in agile methodologies continuous improvement and operational excellence to enhance team productivity and project predictability
Ensure compliance with security scalability and reliability standards throughout the project lifecycle
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
Bachelors or Masters degree in Computer Science Engineering or a related technical field
15 years of experience in technical program management with at least 5 years focused on cloud infrastructure projects such as migrations control planes and automation pipelines
Proven track record of managing large-scale technically complex programs involving 50 team members with a demonstrated ability to deliver under tight deadlines
Experience with project management tools (e.g. Jira Asana Microsoft Project) and agile/scrum frameworks
Experience leading cross-organizational initiatives including vendor management and stakeholder alignment
Preferred
Advanced certifications in cloud technologies (e.g. AWS Certified Solutions Architect Google Cloud Professional)
Exceptional attention to detail follow-through and high drive to push projects forward even in ambiguous or challenging situations
Excellent communication and presentation skills with experience briefing executives on technical and business impacts
Experience in hybrid or multi-cloud environments and large-scale data center migrations
Familiarity with control plane technologies (e.g. API gateways service meshes) and pipeline orchestration (e.g. GitHub Actions ArgoCD)
Strong technical acumen in cloud computing DevOps tools (e.g. Kubernetes Terraform Jenkins) and infrastructure management
Ability to thrive in a fast-paced innovative environment with a bias for action
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.
Based on applicable legislation the below details pay ranges in the following locations:
Washington Maryland New Jersey and New York (including NYC metro area): $193100.00 - $286500.00 base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
- Paid Time Off: earned time off as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .
If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.
EEO Statement
Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.
Required Experience:
Manager
Employment Type
Full-Time
