Technical Process Manager
Technical Process Manager
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Job Description
What success looks like in this role:
Job Profile Summary:
Plans manages and coordinates all aspects of complex technical projects from initiation to final delivery overseeing the complete end-to-end project lifecycle. Projects may encompass hardware and software installations system upgrades infrastructure maintenance application development or other specialized IT initiatives. Works closely with IT teams internal stakeholders and business partners to define project scope gather requirements and conduct feasibility and impact assessments. Develops comprehensive project plans allocates resources and manages timelines budgets and risks. Oversees all implementation processes including progress monitoring change control quality assurance testing documentation user training and ensuring successful on-time delivery within budget constraints.
Team Coordination
serve as point of contact for the network operations engineering and architecture teams helping to prioritize workloads
facilitate daily and weekly meetings throughout the teams to improve clarity and accountability
coordinate distribution of responsibilities and tasks across teams to ensure effectivity and that progress is monitored
act as a buffer for the team by managing distractions and escalating blockers
Process Improvement and Governance
map and document processes; work with team members to formalize workflows for BAU activities (i.e. request- change- incident management)
ensure adherence to contractual obligations and existing global processes
support the tower lead to establish priorities and ensure alignment with contractual obligations strategic goals
Coaching and Mentorship
Facilitate adherence to formalized processes; mentor/coach the team members during day to day activities making sure that they understand how they contribute to create value for the client
Encourage cross-functional collaboration and help build confidence among team members to take ownership of their roles
Foster a growth mindset encouraging proactive problem/solving knowledge sharing and practice of continuous improvement
Stakeholder Engagement
Work closely with the tower lead and the lead architect to report progress on key project operational activities and team improvement initiatives
Collaborate with stakeholders to ensure expectations are continuously managed and deliverables are tangible and achievable as well as achieved.
Act as a liaison between team members and external stakeholders ensuring clear communication and alignment.
You will be successful in this role if you have:
Professional Experience:
5 years of experience in operations management service delivery or project management
Previous experience as team lead or agile coach in a cross-functional technical team
Ability to coordinate across multiple teams managing competing priorities
Skills:
Facilitation skills: ability to drive meetings workshops and discussions
Problem-solving mindset: proactive in identifying challenges and proposing creative practical solutions
Knowledge of ITIL practices
Organizational skills: capable of tracking multiple streams of work and ensuring timely delivery of commitments
What you will get:
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Home office allowance
Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
Last and foremost a great team also a lot of learning and training opportunities
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Manager
Employment Type
Full-Time
