Senior Technical Program Manager - SRE
Senior Technical Program Manager - SRE
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Job Description
Redfin is revolutionizing the $75 billion real estate industry. We use data beautiful software and innovative design to put customers first at every step in the home-buying and selling process. Weve got all the perks but if what you value most is doing great work in a collaborative startup environment join us!
WHO WE ARE:
Site Reliability Engineering at Redfin enables our teams to fully own their services lowering operational costs while advancing our observability incident response and operational excellence programs. We work with platform owners to develop and surface minimum operational standards for teams allowing service owners to make educated decisions around where to invest. We build workshops to meet teams at their current operational level while educating them on new standards capabilities and best practices. We engage with teams to help them build a path forward for solving their biggest reliability or operational issues. Our work affects all parts of the stackfrom consulting on resilient feature design to optimizing diagnose-and-response workflows. Were currently focused on reducing the frequency and duration of business-impacting incidents across Redfin. Come join a team of passionate engineers inside a strong positive culture and help build the future of Redfin!
WHO YOU ARE:
Youre an expert in current operations and reliability best practices and know how to apply them to the business context
You meet teams where they are understanding their business constraints while upholding operational expectations
You are comfortable reconciling competing priorities across teams including more senior engineers and directors
You know how to intrinsically motivate teams to embrace new responsibilities and when to fall back on more directive changes
You appreciate a collaborative environment and out-of-the-box thinking
WHAT YOULL DO:
Designing and driving the adoption of technical and process tools for raising operational standards at Redfin
Writing proposals and analyses for new reliability investments and driving their implementation
Facilitating recurring operational health processes like root cause analyses production change requests and health reviews
Educating teams on reliability best practices and how to use our existing tools and processes to understand and operate their production systems
Working directly with engineering leaders to ensure they have the correct level of visibility and governance
Helping drive our mission to radically change the way people make one of the biggest decisions of their lives
Minimum Qualifications and Skills:
4 years of industry experience managing technical programs
A track record of delivering technical programs that impact multi-team organizations with minimal supervision.
Experience building engineering team roadmaps based on a multi-quarter strategy and driving execution using agile methodologies
Experience driving technical discussions with engineering teams to actionable conclusions
Experience with at least one dashboarding tool (e.g. Grafana)
Desired Qualifications and Skills:
Bachelors degree in Computer Science Computer Engineering Mathematics or Electrical Engineering
Experience working directly with engineering directors or above
Experience with Datadog including governance and automation
Experience building data collection systems and combining statistical data analysis with qualitative feedback
Experience in a Site Reliability or DevOps organization
Redfin is an equal opportunity employer committed to hiring a diverse workforce.
The compensation information below is provided in compliance with all applicable disclosure requirements.
Base Pay Range: $131800.00 - 197100.00. Actual base pay will depend on varying circumstances including the position location individual qualifications market finances and other operational business needs. Compensation may also include bonuses and equity.We offer a generous benefits package including flexible vacation that supports the importance of time away from work for rest and relaxation 12 paid holidays paid parental leave sick leave (accrued at 1 hour for every 30 hours worked) medical dental and vision insurance benefits flexible spending account health savings account life and disability insurance fertility benefits Employee Assistance Programs and 401(k) employer match.#LI-HybridRedfin is an equal opportunity employer committed to hiring a diverse workforce.
A diverse inclusive culture is vital to Redfins mission of making real estate better for people from all walks of life. Were proud that Redfin is a place where different points of view and backgrounds are encouraged and respected. We constantly strive to build a company that reflects the world around us based on our conviction that pursuing and developing talent of all types is the right way for a business to thrive over the long haul.
Redfin provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression and any other characteristic protected by applicable federal state or local law. If you need accommodation in the application or recruitment process because of a disability or special need please contact
Redfin encourages individuals with criminal record histories to apply for employment and considers such individuals for employment consistent with the requirements of any applicable fair chance acts including but not limited to the California San Francisco and Los Angeles County Fair Chance Acts. Philadelphia applicants can access a copy of Philadelphia Fair Criminal Records Screening Standards ordinance poster here.
Redfin accepts applications on an ongoing basis.
Required Experience:
Manager
Employment Type
Full-Time
