Systems Support Services Lead
Systems Support Services Lead
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Job Description
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Were seeking a Systems Support Services Lead to drive the strategic direction and optimal use of the Citys purchasing system. Reporting to the Manager of Systems Processing & Support Services youll provide expert guidance to over 2000 internal users and 3500 suppliers.
This role is for a proactive leader who can translate strategic goals into actionable initiatives using data to identify trends and implement solutions. You will be instrumental in developing policies leading training and ensuring compliance across a system that handles over $2B in annual spending. If youre passionate about leading teams and leveraging technology to maximize efficiency and mitigate risk we encourage you to apply.
What will you do
- Working in collaboration with the Manager Systems Processing & Support Services for leadership duties of Systems Processing staff reporting to the position including but not limited to hiring work assignments delegation and performance management/documentation
- Lead the strategic development of a highly skilled and adaptive Systems Support Services team anticipating future system and user needs and implementing proactive talent development and succession planning initiatives
- Accountable to ensure the team is aware of the areas of staff and supplier knowledge gaps and work with them on corrective actions such as updates to training
- Regularly meet as a team and individually to monitor staffs workload engagement and performance and implement corrective actions plans as necessary
- Provide leadership development coaching performance evaluation and feedback to staff while proactively communicating and escalating to the Manager Systems Processing & Support Services where needed
- Lead the design and delivery of advanced data-driven training curricula for staff and key internal/external partners ensuring comprehensive understanding and optimal utilization of system capabilities and new functionalities thereby influencing best practices across the organization
- Provide reporting on teams performance measures against targets set by the Manager Systems Processing & Support Services
- Develop and implement sophisticated analytical models and dashboards to monitor system adoption user proficiency supplier engagement and compliance trends providing actionable insights for strategic intervention and continuous improvement
- Ensure teams effectiveness through measurement against key performance indicators
- Lead the design and implementation of advanced quality assurance frameworks for system support and supplier enablement leveraging lessons learned and data analytics to drive systemic improvements and mitigate risks
- Proactively complete and participate in analysis and research of the broader market research industry trends patterns and recurrences to ensure the City is utilizing best practises
- Lead the strategic integration of industry best practices and emerging technologies into the Citys systems support framework ensuring the continuous evolution and competitiveness of procurement and contract management functions
- Work in conjunction with Technology and Integration team to implement system updates
- Lead cross-functional initiatives with Technology and Integration to define system requirements evaluate new solutions and manage the implementation of major system enhancements serving as a key business lead for technical projects impacting contract and purchasing systems
- Other related responsibilities
- Bachelors Degree in Business Administration Public Administration or a related discipline or equivalent is required
- A minimum of five (4) years of progressively responsible experience within a large complex unionized organization preferably within the public sector. Two (2) or more years of progressively responsible supervisory experience
Assets:
- Certified Professional Purchaser (CPP) Supply Chain Management Professional (SCMP) or Certified Public Purchasing Officer (CPPO) or equivalent is an asset
- Project Management Professional (PMP) or related project management designation
- Change Management certification
- Masters degree in law financial management supply chain business administration management public administration government relations project management change management
- Knowledge and experience in contract management and purchasing
- Experience in the following supply chain areas within a public sector
- Experience in working with SAP and other ERP solutions
Skills required for success:
- Strong knowledge of public sector procurement contract management and tendering laws including trade agreements.
- The ability to align daily system operations with broader organizational goals and contribute to strategic frameworks.
- Proven skills in leading coaching and empowering teams to achieve key initiatives.
- Expertise in using data analytics and visualization to interpret system performance and present actionable insights.
- Experience with process re-engineering methodologies like Lean or Six Sigma to drive efficiency
- Demonstrated ability to manage the people-side of change ensuring successful adoption of new initiatives
- Exceptional verbal and written communication skills to persuade and build consensus among diverse partners including executive leadership
- Capacity to evaluate and recommend new technologies and industry trends to enhance system capabilities
- Strong skills in resolving complex issues and negotiating with groups that have competing interests
- Proven ability to manage program delivery using project management principles and tools
Work Environment:
- Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52.
- The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
- Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion
- Applicants may be tested
The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 1 permanent full-time position
Hours of Work: 40 hours per week Monday - Friday
Salary Range: $47.353 - $59.833 (Hourly); $98873.06 - $124931.30 (Annually)
Talent Acquisition Consultant: RD/SB
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Employment Type
Full Time
