Dir, Operations & Clinical Services

Post-Health Home Care is part of an expansive health care network that is committed to providing better patient care with better outcomes where it is best received at home. As a faith-based organization we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness our ministry is at the heart of everything we do and can be seen in every patient we touch.

The Director Operations and Clinical Services is accountable for supervision of the overall business management of the branch including development of new programs to meet the needs of the community. Acts as a liaison with the administrative staff of any affiliated health facility. Assumes a sales function for gaining additional business opportunities outside current affiliations. Provides leadership and direction of clinical services provided. Oversees the coordination continuity and quality of clinical care as well as the supervision of client services. Participates in the recruitment training and development of staff and provides the supervision necessary to facilitate the provision of quality care. Monitors evaluates and takes action on clinical measures of performance. Has responsibility for performance development and coaching of staff (i.e. hiring firing performance management salary management etc.). Ensures that new members of team receive training.

General

• Supports Post-Health Home Care at Homes mission values strategic goals and high standards of customer service. Consistently lives People First behaviors.
• Adheres to the Corporate Compliance Program including confidentiality HIPAA protected health information.
• Follows the policies and procedures of the company.
• Other duties as required.

Managing Direct Reports

• Creates an expectation of excellence and manages performance of direct reports to maximize the value of associates contributions towards organizational success.

• Establishes strategically aligned goals with staff.
• Encourages and creates opportunities for continuous improvement of staff by providing frequent coaching mentoring and accurate performance feedback.

• Provides direction and support to staff to deliver quality services with a focus on organizational success.

• Ensures appropriate staffing levels are maintained.
• Recruits and retains qualified productive and customer-focused associates.
• Interviews hires and orients direct reports.
• Monitors recruitment/retention activities and costs.
• Provides fair and equitable treatment of all associates.
• Creates a high performing work environment characterized by transparent and open communication mutual trust and respect.
• Provides education and training for associates in support of career goals and the organizations mission and strategies.
• Maintains positive staff morale observable through team spirit a sense of belonging and recognition of accomplishments.

• Supports and promotes department/branch/organization decisions.

Operations

• Participates in the development and implementation of short-term (quarterly) and long-term (annually) strategic plans that support quarterly business plans developed at the branch and supported by the CHI Health at Home level. Responsible for the revision of goals and plans per quarter as agreed upon with the Vice President Regional Operations.
• Responsible for successful financial operation of branch. Participates in the development of operating budget; responsible for annual budget; P & L management; A/R and billing issues. Reviews statistical and financial reports; develops plans and revises as needed to meet or exceed financial goals.
• Responsible for business growth including sales/marketing strategies for obtaining revenue goals to include a minimum of five face-to-face sales calls every week.
• Maintains complete and accurate information on referral sources and establishes appropriate call frequencies for referral sources.
• Works with Director of Sales to establish account lists of current referral sources as well as potential sources.
• Ensures the branchs compliance with governmental standards and regulations for licensure and certification. Serves as an ex-officio member of the Professional Advisory Group (PAG).
• Responsible to assure excellent customer service to patients referral sources and others.
• Responsible for obtaining accurate annual market studies and submitting commensurate recommendations for bill/pay rate changes.
• Responsible for quarterly branch review to include assessment of branch performance and branch opportunity.
• Responsible to lead staff meetings to assure good communication with branch staff about marketing opportunities referral conversion rates client census discharges A/R recruitment advertising etc. Meeting minutes kept in branch.
• Responsible for bi-monthly review of A/R and follow-up on A/R out>120 days on-going communication with Regional Vice President and reimbursement department.
• Responsible for management of KPIs SHP/CMS quality improvement indicators HHRG/Case mix weight.
• On-going ability to coach and motivate staff. Assists staff through change with positive attitude.
• Responsible to assure full compliance with TJC standards American Nursing Care P&P Federal State and County rules and regulations
• Interacts with and seeks assistance of CHI Health at Home to benefit business activity within branches. Acts as a liaison between branch and CHI Health at Home as necessary.

Clinical Services

• Responsible for supervising the accurate complete and timely provision of quality client care and services in compliance with regulatory operational and financial requirements.
• Ensures the accuracy completeness and timeliness of clinical records in compliance with regulatory operational and financial requirements.
• Responsible for assuring compliance with all state federal and ACHC regulations and standards.
• Responsible for monitoring clinical outcome results developing and implementing plans for improvement. Utilizes both SHP outcome data and company outcome data to ensure positive movement in outcome results.
• Responsible for monitoring and evaluating clinical measures of performance including but not limited to productivity standards documentation completion standards and management of patient care. Develops and follows through with action plans based upon measurement results.
• Performance Improvement (PI) Program Coordination including; assisting with the overall development and implementation of the PI plan assisting in the identification of goals and related patient outcomes coordinates participation and reporting of activities and outcomes. Reviews monthly reports of CRR WHV internal monitoring reports. Develops and implements corrective plans.
• Responsible for the ongoing development of clinical staff knowledge understanding and appropriate completion of OASIS completion of initial and on-going physician orders and all other clinical documentation tools.
• Responsible for the accurate complete and timely communication of regulatory operational and financial information to clinical and applicable office staff.
• Performs client visits client supervisory visits and shared visits with staff as needed and/or directed by Regional Vice President.
• Ensures appropriate on-call coverage and participates in rotation as needed.
• Participates in office functions including intake payer verification payroll billing resolution and laptop support.
• Quality Assessment Performance Improvement (QAPI) program coordination; including collection and analysis of data measures identified by leadership and the governing body agency QAPI Committee oversight implementation of performance improvement activities QAPI education to inform associates of improvement activities ongoing evaluation of the effectiveness of improvement activities documentation of QAPI activities and communication with agency and regional leadership on the program results activities and effectiveness.

Your benefits include:

• Generous annual bonus opportunity based on company performance
• Excellent holiday and paid time off plans
• Medical dental and vision plans
• Tuition reimbursement for degree-seeking students
• Employer contribution to your 401(k)

• Current Registered Nurse (RN) license (BSN preferred) in good standing to practice in state(s) is required.
• Three years of nursing experience is required.
• Two years appropriate hospital nursing experience is preferred.
• One year management experience preferred. Home care management experience is preferred.
• Excellent knowledge of home care regulatory requirements is preferred
• Certified in ICD-9 coding and OASIS or willingness to obtain both certifications in first two years of employment.
• Experience in establishing and maintaining behavior and performance expectations.
• Experience in performance improvement philosophies and measurement systems is preferred.
• Good computer skills familiar with multiple software programs including Windows based programs.
• Experience in budgeting and managing financial performance is preferred.
• Experience in sales/growth related activities a plus.

At CommonSpirit Health at Home we are proud to be an Equal Opportunity Employer promoting diversity equity and inclusion in every aspect of our organization. We value the unique contributions of all individuals including minorities protected veterans and individuals with disabilities.