Infra Operations Support Analyst

Kennesaw, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: Infra Operations Support Analyst

Location: Kennesaw GA/ Pennington NJ & Charlotte NC- Look for Local candidates only

Job Description:

This is a Level 3 (L3) support role focused on managing and maintaining the Unified Communications (UC) collaboration environment. The analyst acts as a technical SME for platforms like Microsoft Teams Skype Mattermost and Symphony handling critical escalations production changes and infrastructure deployments. The role blends application support incident/problem/change management and cross-team collaboration in a high-pressure enterprise setting

Required Skills:

2 4 years with Microsoft UC tools (Teams Skype) 3 years with Mattermost and Symphony
2 years with PowerShell or Python for automation and diagnostics
Strong experience with performance monitoring and root cause analysis
Solid understanding of AD SQL Linux networking and telephony
Familiarity with incident/change/problem management ideally with ITIL certification
Excellent verbal/written skills and ability to interface with vendors like Microsoft Cisco Red Hat etc.
Proven ability to perform under pressure and manage multiple priorities in a fast-paced setting.

Title: Infra Operations Support Analyst Location: Kennesaw GA/ Pennington NJ & Charlotte NC- Look for Local candidates only Job Description: This is a Level 3 (L3) support role focused on managing and maintaining the Unified Communications (UC) collaboration environment. The analyst acts as a...