Senior Presales Operations Support Analyst

What success looks like in this role:

The Presales Operations Lead is a hands-on operational role designed to streamline coordinate and bring rigour to GDS Strategic Solutions presales activity. Acting as the operational backbone to a team of Solution Architects (SAs) this role ensures deal flow is tracked resources are aligned artefacts are in place and strategic presales capacity is freed up for higher-value activity. Continuous improvement of all existing processes will be expected and welcomed.

In addition to operational duties the role includeslight-touch solutioningresponsibilities such as assembling first-draft solution outlines mapping GDS components to client needs and coordinating artefact development for early-stage pursuits.

Core Responsibilities:

A. Intake & Deal Triage

• Manage all deal qualified and early-stage deal intake

• Represent GDS at Deal qualification sessions where needed

• Confirm GDS requirements and expectations

• Classify and update all deals in a tracker

• Escalate blockers or gaps in qualification

B. Pipeline & Tracker Ownership

• Maintain and update the Tracker and the presales Planner tools

• Track deal status owner progress blockers and artefact readiness

• Support backlog reviews and pipeline hygiene

• Drive visibility into presales metrics (e.g. volume flow bottlenecks conversion)

C. Resource & Project Coordination

• Maintain accurate capacity view for the SA team

• Suggest early resource assignments based on availability and deal stage

• Flag overloads conflicts or idle capacity

• Assist with succession and workload planning

D. Artefacts & Collateral Management

• Organize and maintain reusable solution artefacts (e.g. scope outlines assumptions decks)

• Prepare or chase inputs for deal review submissions

• Support document versioning consistency and alignment with portfolio language

• Align create (if required) consolidate and manage all sales collateralensuring it remains accurate andevergreen

• Own RFx and proposal response updatesfor GDS content ensuring all collateral is current standardized and accessible

E. Sales Process & Engagement Model Support

• Review and internalize the GDS sales process

• Work with team to define GDS engagement patterns

• Manage and support the GDS engagement model and presales operating rhythm

• Own the Go To Market (GTM) GDS Playbook

• Accountable for the SOP process for Strategic Solutions

F. Communications & Inbox Management

• Monitor the GDS Presales Mailbox

• Ensure inbound requests are triaged and added to a tracker

• Escalate urgent or ambiguous requests

• Act as coordination point across the SA team for all opportunities

3. Additional Contributions (Light-Touch Solutioning)

Solutioning Support

• Draft high-level solution overviews based on past deals or standard service catalogue

• Coordinate with SAs to assemble assumptions solution outlines and costing inputs

• Ensure solution artefacts align with sales messaging and positioning

• Support quality control checks before deal reviews (fit for purpose/use aligned to client need)

#LI-SP2

You will be successful in this role if you have:

Key Skills & Competencies:

Administrative & Organizational Skills

• Highly structured and disciplined in managing workflows trackers and inboxes

• Strong ability to prioritize follow up and close actions across a dynamic pipeline

• Comfortable coordinating across stakeholders and tools with minimal supervision

• Confident managing workload intake for a compact high-performing team acting as a gatekeeper and enforcer where needed

Tools & Technical Proficiency

• Excel / Smartsheet: Confident with formulas filters conditional formatting pivot tables

• PowerPoint: Capable of producing clear engaging and brand-aligned presentation decks

• Power BI (Desirable): Understands dashboards basic data modelling and visual insight creation

• SharePoint & Microsoft 365: Skilled at managing shared workspaces templates and document flow

• Loopio (Desirable): Able to maintain and update GDS GTM collateral and knowledge base

Creative & Content Management Skills

• Able to create refine and organize solution artefacts and slideware for reuse

• Comfortable editing and aligning content to GTM messaging and solution storylines

• Can turn complex solution input into concise visual formats

Numeracy & Analytical Skills

• Strong numeracy skills; confident with solution inputs cost elements and metrics tracking

• Able to identify inconsistencies gaps or risks in data and artefacts

• Comfortable summarizing and presenting deal trends and workload data

Communication & Interpersonal Skills

• Comfortable engaging with all levels of the organization from solution architects to senior leadership

• Polite but firm knows how to ask for whats needed chase without being abrasive and push for outcomes

• Skilled at saying no without saying no e.g. Yes if or I can do that when I receive X

• Build trust while holding the line on standards timelines and priorities

• Calm and clear in ambiguous or high-pressure scenarios

• Able to communicate blockers priorities and risks with clarity and confidence

Team Fit & Mindset

• A natural organizer with high reliability and follow-through

• Respected gatekeeper who protects team focus and ensures disciplined ways of working

• Works well in a busy compact team with high expectations and limited time

• Curious adaptable and committed to supporting a strategic high-value presales function

Essential

• Strong background in operations coordination and presales support

• Comfortable engaging and chasing across diverse stakeholder groups

• Excellent attention to detail and organizational discipline

• Confident using Excel SharePoint Smartsheet Power BI or similar tools

• Familiarity with solution artefacts sales process and service management

Desirable

• Exposure to ITIL4 or service-based solutioning

• Understanding of GDS services such as SMO T&T OCM PMO MIM

• Comfortable reviewing and lightly shaping service scopes or assumptions

• Ability to speak the language of delivery cost and value

6. Working Model & Interfaces

• Works closely with: GDS Strategic Solutions lead GDS Solution Architects Sales leads Service Line Owners Business Units GTM Sales Ops.

• Tools used: Deal Tracker (Excel/SmartsheetSharePoint or ServiceNow) SharePoint Teams Workday Loopio Power BI Loop Planner

• Regular syncs with GDS Strategic Solutions and updates to team on intake resource load and deal flow

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.