Senior Analyst, LBS Technology Scheduling Function Support

POSITION SUMMARY: The Senior Analyst LBS Technology Scheduling Function Support is responsible for working closely with technical teams or software vendors to design and configure software applications.

ESSENTIAL FUNCTIONS: To perform this job an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Displays working knowledge in Scheduling Module.
Manage complex problems and work with other team members to ensure ticket resolution.
Work closely with technical teams or software vendors to design and configure software applications
Collaborate with business stakeholders to understand their processes objectives and challenges
Develop and execute test plans to ensure that the software applications meet defined functional requirements
Provide training and support to end-users on application functionalities
Collaborate with IT teams to prioritize and implement system enhancements bug fixes and upgrades
Prepare detailed functional specifications system documentation user manuals and training materials. Maintain up-to-date documentation of system configurations customizations and integration points
Applies working knowledge and experience in own job discipline and broadens capabilities and continues to build knowledge of the company processes and customers
Maintain regular and reliable attendance.
Perform other duties as assigned.

Additional Information:

Position serves both internal co-workers and external customers clients patients contractors and vendors.

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g. HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITIES:

Not responsible for supervising employees.

KNOWLEDGE SKILLS & ABILITIES: The requirements listed below are representative of the knowledge skills and/or abilities required.

Education: Bachelors Degree required preferably in the areas of computer science information technology soft-ware engineering or a related field. Masters Degree (preferred)

Experience: 5 years of experience
Experience being part of a shared service organization


Certifications: Oracle Certification (Preferred)

Licenses: None

Skills and Abilities:

Mathematical Skills
Business Mathematical Skills -- Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rates ratios and percentages and to draw and interpret graphs.

Computer Skills
Moderate Computers Skills -- Frequent use of electronic mail word processing data entry spreadsheets graphics etc. Ability to create maintain and incorporate simple functions into documents spreadsheets databases and presentations to support business objectives.
Advanced Computer Skills -- Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents spreadsheets databases and presentations to support business objectives.

Communication
Moderate Communication Skills -- Regularly uses moderately complex oral and written skills. May train others in functional areas interact with others and make presentations to department or middle management.
Complex Communication Skills -- Frequently communicates complex information and interacts with management. Can present resolve and address delicate situations. Can motivate and persuade others.

Decision Making
Job Specific Impact -- Decisions generally affect ones own job or assigned functional area.
Department Specific Impact -- Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Nature of Problems
Routine Business Problems -- Problems encountered are routine somewhat repetitive and generally solved by following clear directions and procedures.

Independent Judgement
Moderate Independent Judgement -- Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies practices and programs. Makes decisions for and/or resolves problems for others.

Planning/Organization
Moderate -- Handle multiple tasks simultaneously with moderate complexity.
Project Management -- Handle multiple projects simultaneously including task delegation project oversight and resource allocation.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel bend crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

In hospital environment may be exposed to hazards and unusual elements which may include but are not limited to bloodborne pathogens and / or contagious illnesses toxic chemicals and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air

POSITION SUMMARY: The Senior Analyst LBS Technology Scheduling Function Support is responsible for working closely with technical teams or software vendors to design and configure software applications.

ESSENTIAL FUNCTIONS: To perform this job an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Displays working knowledge in Scheduling Module.
Manage complex problems and work with other team members to ensure ticket resolution.
Work closely with technical teams or software vendors to design and configure software applications
Collaborate with business stakeholders to understand their processes objectives and challenges
Develop and execute test plans to ensure that the software applications meet defined functional requirements
Provide training and support to end-users on application functionalities
Collaborate with IT teams to prioritize and implement system enhancements bug fixes and upgrades
Prepare detailed functional specifications system documentation user manuals and training materials. Maintain up-to-date documentation of system configurations customizations and integration points
Applies working knowledge and experience in own job discipline and broadens capabilities and continues to build knowledge of the company processes and customers
Maintain regular and reliable attendance.
Perform other duties as assigned.

Additional Information:

Position serves both internal co-workers and external customers clients patients contractors and vendors.

Access to and/or works with sensitive and/or confidential information.

Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g. HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

SUPERVISORY RESPONSIBILITIES:

Not responsible for supervising employees.

KNOWLEDGE SKILLS & ABILITIES: The requirements listed below are representative of the knowledge skills and/or abilities required.

Education: Bachelors Degree required preferably in the areas of computer science information technology soft-ware engineering or a related field. Masters Degree (preferred)

Experience: 5 years of experience
Experience being part of a shared service organization


Certifications: Oracle Certification (Preferred)

Licenses: None

Skills and Abilities:

Mathematical Skills
Business Mathematical Skills -- Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rates ratios and percentages and to draw and interpret graphs.

Computer Skills
Moderate Computers Skills -- Frequent use of electronic mail word processing data entry spreadsheets graphics etc. Ability to create maintain and incorporate simple functions into documents spreadsheets databases and presentations to support business objectives.
Advanced Computer Skills -- Routine use of electronic mail and computer systems. Ability to incorporate complex and complicated functions into documents spreadsheets databases and presentations to support business objectives.

Communication
Moderate Communication Skills -- Regularly uses moderately complex oral and written skills. May train others in functional areas interact with others and make presentations to department or middle management.
Complex Communication Skills -- Frequently communicates complex information and interacts with management. Can present resolve and address delicate situations. Can motivate and persuade others.

Decision Making
Job Specific Impact -- Decisions generally affect ones own job or assigned functional area.
Department Specific Impact -- Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Nature of Problems
Routine Business Problems -- Problems encountered are routine somewhat repetitive and generally solved by following clear directions and procedures.

Independent Judgement
Moderate Independent Judgement -- Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies practices and programs. Makes decisions for and/or resolves problems for others.

Planning/Organization
Moderate -- Handle multiple tasks simultaneously with moderate complexity.
Project Management -- Handle multiple projects simultaneously including task delegation project oversight and resource allocation.

PHYSICAL AND MENTAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel bend crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:

Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

Works in well-lit ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.

In hospital environment may be exposed to hazards and unusual elements which may include but are not limited to bloodborne pathogens and / or contagious illnesses toxic chemicals and biohazardous materials which may require extensive safety precautions and the use of protective equipment.

Noise level in the work environment is typical for an office and/or hospital environment.

Minimum overnight travel (up to 10%) by land and/or air