Evening Team Leader
Evening Team Leader
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1 Vacancy
Job Description
Job Title: Evening Team Lead
Location: Zax Creamery 120 Main St Montgomery IN 47558
Employment Type: Part-Time/Full-Time
Hours: Evenings 4:00 PM to 10:30 PM Saturday Availability Required
Job Summary:
Zax Creamery is looking for a dynamic and enthusiastic Evening Team Lead to oversee our evening operations. The ideal candidate will have a passion for customer service ice cream and coffee coupled with a knack for leadership and team management. This position plays a crucial role in ensuring that our evening shift runs smoothly providing an exceptional experience for each customer while maintaining the high standards of our brand.
Key Responsibilities:
Leadership & Management:
- Supervise train and motivate evening shift staff to ensure excellent service and adherence to company policies.
- Schedule staff according to business needs ensuring adequate coverage during peak times.
- Manage daily operations including opening or closing duties when necessary.
Customer Service:
- Ensure all customers receive outstanding service by providing a warm welcoming environment.
- Handle customer inquiries complaints and special requests with professionalism and a positive attitude.
Product Quality & Inventory:
- Oversee the preparation and quality of ice cream and coffee products.
- Monitor inventory levels manage stock rotation and place orders for supplies as needed.
- Ensure all products are stored prepared and served according to health and safety regulations.
Financial Management:
- Handle cash transactions operate POS systems and ensure accurate cash handling.
- Conduct nightly cash outs reconcile sales and prepare reports for management.
Cleanliness & Maintenance:
- Maintain a clean and safe environment for both staff and customers adhering to health and safety standards.
- Coordinate minor maintenance tasks or report significant issues to the management.
Team Development:
- Foster a positive work environment and team spirit.
- Identify training needs and opportunities for staff development.
Qualifications:
- Proven experience in a supervisory role within the food service or hospitality industry.
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong organizational and leadership abilities.
- Ability to handle multiple tasks in a fast-paced environment.
- Basic understanding of inventory management and cash handling procedures.
- Must be able to work evenings and weekends.
- Food safety certification is a plus.
Physical Requirements:
- Ability to stand for extended periods.
- Capability to lift up to 50 lbs for restocking duties.
- Must be able to work in a cold environment (freezers) for short periods.
- Must be flexible in scheduling and able to come to work on short notice.
Benefits:
- Competitive hourly wage with opportunities for tips.
- Employee discount on products.
- Opportunities for career advancement within Zax Creamery.
- Flexible scheduling to accommodate work-life balance.
How to Apply:
Interested candidates should submit their resume and a brief cover letter explaining their suitability for the role to
Employment Type
Full-Time
