Service Response Assistant - Open to CSULB Employees Only
Service Response Assistant - Open to CSULB Employees Only
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Job Description
About BBS
Departments within BBS:
- Environmental Health and Safety
- Energy and Utilities
- Facilities Operations (Service Response Fiscal Operations Payroll/Personnel IT Services)
- Planning and Sustainability
- Mechanical Electrical and Plumbing (Engineering Fire Alarm Electrical and Plumbing Shops)
- Building Trades (Lock Sign Carpentry Paint and Auto Shops)
- Grounds and Landscaping Services
- Custodial Services
- Design and Construction Services
BBS is composed of talented and skilled employees and dedicated administrators who work hard and collaborate to achieve our mission to Build a Better Campus Everyday.
Job Summary
Under the direction of the Service Response Supervisor assists in general administrative support for Beach Building Services Service Response team which includes event management key issue and front office reception area.
Key Responsibilities
- Customer Service - Provides excellent customer service to faculty staff administrators students vendors and others; maintains the highest responsibility for courteous and helpful customer service practices. Assists in answering telephones calls enters as work orders into PlanOn. Helps review voice mail periodically throughout the day for messages.
- Work Orders and Events - Helps assure all necessary information is provided including correct account billing etc. If any information is missing or incomplete - interact with the event administrator or requestor to obtain required information. Aids in review of events work orders and projects event Facilities Usage Fees billing; supporting any specific estimates reporting any changes and/or cancellation.
- Keys - Provides back up to key issue services during absences and peak periods. Assist in renewing keys at the end of semesters file keys and key cards when there is a backlog.
- Provide administrative support and assistance to Facilities Management managers and staff.
Knowledge Skills and Abilities
Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies procedures and guidelines including but not limited to safety civility information security and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the universitys commitment to a vision of excellence.
Education and Experience
Equivalent to one year of administrative support experience required.
Bachelors degree is preferred.
Physical Summary
- Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).
Licenses / Certificates
Valid California drivers license preferred.
Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.
Department
Facilities Services
Classification
Administrative Support Assistant I
Compensation
Salary placement is determined by the education experience and qualifications the candidate brings to the position internal equity and the hiring departments fiscal resources.
CSU Classification Salary Range: The CSU Classification Salary Range for this position is $3680 - $4517 per month.
Benefits
Excellent benefits through CalPERS (health vision dental) tuition fee waiver generous vacation and sick leave and 14 paid holidays each year.
Time Base
1.0 time-base 40 hours per week.
Duration of Appointment
This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.
Application Procedures
Click Apply Now to complete the CSULB Online Employment Application.
PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and application will be used to determine whether you meet the minimum qualifications for this position.
Additional Information
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).
California State University Long Beach expects respectful professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior treating others with civility and respect and refusing to tolerate abusive conduct is expected of all employees.
Equal Employment Statement
Consistent with California law and federal civil rights laws CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race sex color ethnicity national origin or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.
Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact .
Out of State Employment Policy
California State University Long Beach as part of the CSU system is a State of California Employer. As such the University requires all employees upon date of hire to reside in the State of California.
As of January 1 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
Employment Type
Full-Time
