IT Support Analyst â (POS, Payment Systems, & Retail Services - Symphony POS and GEMpay)
IT Support Analyst â (POS, Payment Systems, & Retail Services - Symphony POS and GEMpay)
Posted on :
14-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: IT Support Analyst (POS Payment Systems & Retail Services - Symphony POS and GEMpay)
Location: Remote
Duration: Long term contract
Job Summary:
The Service and Support Analyst provides technical and operational support for the Dining Services and Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures sea and collaborates with business stakeholders to enhance user experience and system performance.
Key Responsibilities:
- Provide frontline support for the Symphony POS system used in Dining Services and Gift Shops i
- Manage and resolve Badge Payroll Deduct (GEMpay) system issues ensuring accurate and timely pa
- Collaborate with business units to understand operational needs and deliver effective technical
- Monitor system performance and escalate complex issues to vendors or internal T&D teams as nee(
- Assist with system upgrades testing and go-live support for new implementations or enhancemel
- Train end users on system functionality and best practices.
- Document support procedures issue resolutions and system configurations.
- Participate in cross-functional projects to improve service delivery and system integration.
Qualifications:
- Experience supporting POS systems preferably Symphony or similar retail platforms.
- Familiarity with payroll deduction systems such as GEMpay.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills:
- Experience with Symphony POS and GEMpay or similar retail/payroll systems.
- Strong troubleshooting and customer service skills.
- Ability to mentor and guide Team members or Consultants.
- Familiarity with project management principles and tools.
- Excellent communication organization and time management skills.
Employment Type
Full-time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
