Lead - Business Systems Services
Lead - Business Systems Services
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Job Description
We are looking for a hands-on Salesforce Administrator with strong development skills who can own the technical health scalability and performance of our Salesforce platform.
This role is ideal for someone who thrives in core Salesforce configuration and custom development (Apex Flows SOQL) while collaborating with business teams to deliver high-impact solutions.
Your primary focus will be on Salesforce administration and development with secondary exposure to GTM (Go-To-Market) systems such as Marketo Outreach and other integrated sales/marketing tools.
Key Responsibilities
Core Salesforce Administration & Development
- Design develop and maintain Apex classes triggers Flows Lightning components and SOQL queries
- Configure Salesforce objects fields page layouts record types security model validation rules and automation
- Troubleshoot and resolve complex technical issues acting as an escalation point for the admin/support team
- Manage release cycles deployments and sandbox refreshes following Salesforce best practices
- Monitor system performance integrations and error handling
Business Engagement & Solution Design
- Partner with business users to understand requirements and translate them into technical solutions
- Implement automation and process improvements to streamline GTM workflows
- Support integrations between Salesforce and other enterprise applications (Marketo ERP etc.)
- Maintain high standards for data integrity governance and security
Continuous Improvement & Innovation
- Evaluate Salesforce releases and AppExchange solutions for potential adoption
- Identify opportunities for optimization in Apex Flows and integrations
- Provide technical guidance and mentoring to junior admins or analysts
- Document solutions configurations and custom code for maintainability
Qualifications :
- 5 years Salesforce administration and development experience
- Proven expertise in Apex scripting Flow automation SOQL and declarative tools
- Salesforce Certified Administrator required; Platform App Builder and Platform Developer I preferred
- Strong understanding of Salesforce security data model and API integrations
- Experience with GTM tools (Marketo Outreach ZoomInfo) is a plus but not mandatory
- Strong analytical problem-solving and troubleshooting skills
- Bachelors degree in Computer Science Information Systems or related field
Preferred Experience
- Building and maintaining integrations via APIs or middleware
- Working with large data sets and optimizing queries for performance
- Exposure to ERP systems or enterprise GTM processes
- Experience delivering medium-to-large scale Salesforce projects end-to-end
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
