Royal Service Agent

We are seeking a dedicated and customer-oriented Royal Service Agent to join our prestigious team in Cairo Egypt. As a Royal Service Agent you will be the primary point of contact for our esteemed guests ensuring their needs are met with the highest level of professionalism and efficiency.

• Provide exceptional personalized service to internal and external guests
• Handle all incoming calls addressing inquiries or redirecting them appropriately
• Serve as a knowledgeable liaison for guests offering information on all aspects of the hotel and local attractions
• Process guest requests including wake-up calls dining reservations and in-room dining orders
• Manage and organize daily amenity reports and same-day amenity requests
• Ensure proper functioning of all guestroom telephones
• Create bills and post charges to guest accounts accurately
• Assist with check-in and check-out procedures as needed
• Maintain a thorough understanding of hotel emergency procedures
• Collaborate with other departments to ensure seamless guest experiences
• Assist in training new team members
• Uphold the highest standards of customer service and professionalism at all times

Qualifications :

• Proven experience in luxury hospitality or customer service roles
• Excellent communication skills with fluency in English and Arabic; additional languages are a plus
• Superior phone etiquette and ability to maintain composure in high-pressure situations
• Proficiency in computer systems including Point of Sale (POS) systems with a typing speed of 40 words per minute
• Strong problem-solving skills and ability to make decisions quickly and effectively
• In-depth knowledge of Cairos culture customs and attractions
• Food and beverage service experience is highly desirable
• Flexibility to work various shifts including nights weekends and holidays
• Ability to multitask efficiently while maintaining attention to detail
• Strong team player with a self-motivated attitude
• Relevant hospitality certifications (e.g. food safety responsible service of alcohol) are preferred
• Bachelors degree in Hospitality Management or related field is a plus

Additional Information :

Your team and working environment:
    A passionate and inspired team that creates unique experiences for all they meet.
    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairos most beautiful Nile views Nile City Towers complex is a business destination claim to Egypts corporate success. Built on a total area of 16000 sqm Nile City Towers boasts a 170 meter Nile faade and its two towers are an anchor to an exclusive shopping center upscale housing a five-star hotel 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms suites restaurants bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
    Constant standing and walking throughout shift.
    Frequent lifting and carrying up to 30 lbs.
    Occasional kneeling pushing pulling lifting.
    Occasional ascending or descending ladders stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
What is in it for you:
    Employee benefit card offering discounted rates at Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Remote Work :

No

Employment Type :

Full-time