Operations Manager
Operations Manager
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Job Description
Our client The Jilly Box is a purpose-led B Corp certified quarterly lifestyle subscription box and ecommerce platform that brings joy and light into every home while lifting up Canadian women-led and equity-deserving brands. From curated products and storytelling to philanthropy and sustainability efforts the Jillian Harris team operates with heart intention and entrepreneurial spirit. As the business continues to expand in both scale and complexity their operations team plays a pivotal role in ensuring every product launch box cycle and e-commerce release runs seamlessly behind the scenes.
They are currently seeking a highly organized solutions-focused Operations Manager to lead the end-to-end operational execution of subscription boxes and e-commerce offerings. This role oversees packaging procurement logistics warehouse coordination and inventory management with a constant eye on sustainability cost efficiency and cross-team alignment. The Operations Manager will analyze and improve workflows drive efficiencies across logistics procurement and fulfillment and establish clear operational goals to support future growth. Reporting to the VP of Operations this role will play a critical part in optimizing operations and supporting the company s growth strategy.
Additional responsibilities will include:
- Oversee packaging and printed marketing materials purchasing; maintain supplier relationships negotiate pricing and source ethical sustainable vendors;
- Evaluate bulk samples for quality assurance manage supplier performance and initiate chargebacks when necessary;
- Manage quarterly warehouse supply assessments coordinate inbound shipments oversee quality control and receiving and resolve packing list discrepancies;
- Develop scalable processes for returns and restocking monitor inventory levels to avoid delays or overages and maintain related documentation;
- Collaborate with suppliers on shipping routes transportation methods and international logistics;
- Lead outbound volume forecasting shipping carrier planning and manage launch timelines and budgets with finance approval;
- Work cross-functionally with marketing creative procurement and systems teams on launch readiness Shopify setup and tools for procurement and warehouse communication;
- Document workflows to support operations and coach Operations team members delegating tasks to balance workloads;
- Champion sustainability initiatives focused on low-impact packaging and provide supplier data for marketing and B Corp reporting.
Requirements
- Minimum 3 years of experience in operations management supply chain or logistics ideally in consumer goods or subscription box industries;
- Proven ability to manage supplier relationships and contract negotiations at scale;
- Experience leading cross-functional teams and driving process improvements;
- Strong analytical skills with ability to interpret operational data and KPIs to inform decisions;
- Project management experience with ability to manage multiple priorities and timelines simultaneously;
- Proficiency with inventory management systems and e-commerce platforms (experience with Shopify is a plus);
- Familiarity with sustainability and ethical sourcing standards;
- Excellent interpersonal and communication skills comfortable liaising with internal teams and external partners;
- Ability to work independently with minimal supervision demonstrating strong initiative and problem-solving skills;
- Experience in budget management and operational forecasting.
This is a hybrid role requiring regular in-office attendance at the Kelowna BC office and monthly visits to the Vernon warehouse. Candidates not currently within commuting distance must be willing to relocate. This exciting full-time opportunity offers a competitive salary ranging from $80000 to $85000 per year comprehensive benefits after a 3-month probation period and the chance to grow with a B-Corp certified employer that genuinely values employee input. If you re a detail-oriented problem solver ready to take on a key leadership role in a collaborative fun and purpose-driven environment we d love to hear from you.
The recruitment process:
- Video screen with Grace MacCoubrey Potentia HR and/or Kristy Calvert Senior People and Culture Manager.
- Interview with Julie VP of Operations.
- Final Round Interview with Julia Freeman CEO.
- Reference and security checks.
- Offer of employment.
The Jilly Box is an equal opportunity employer. They are committed to equal employment opportunities regardless of race colour ancestry religion sex age disability marital status national origin or gender identity. They celebrate an inclusive work environment and welcome members of all backgrounds and perspectives to apply. They are committed to building a transparent environment where everyone feels heard welcomed and included. They believe Diversity Inclusion & Belonging are fundamental in their vision to create a better and more inclusive future and strongly encourage applications from members of groups with historical and/or current barriers to equity. They are committed to an inclusive barrier-free recruitment process providing accommodations to meet your needs. For any accessibility related requests requests can be made to . Accommodations can be provided in all parts of the hiring process.
The Jilly Box acknowledges our presence on the traditional ancestral and unceded tm x la x (land) of the syilx / Okanagan people who have resided here since time immemorial. They recognize honour and respect the syilx / Okanagan lands upon which we live work and play.
Employment Type
Full Time
