CS Industry Insights Associate
CS Industry Insights Associate
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Job Description
ABOUT THIS JOB
NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships.
The NIQ Bulgaria Customer Success team is currently looking for an Industry & Insights Specialist who will be responsible for the specific client Analytical related activities.
RESPONSIBILITIES
- Participating in the NIQ New service model transformation by driving its adoption of tiered client servicing in view of analytical deliverables possible as per credit calculation for the given client based and its investment.
- Building effective relationships with client representatives in joint business planning and its governance taking into consideration client priorities strategies and targets and assuring implementation of the analytical commitments with actionable and quantified insights driving elevated and promoted client feedback
- Actively coordinating with client for the planning production and presentation of analytical materials. Aligning all details with client - brief deadlines delivery format presentation language audience place preliminary draft sharing to client etc
- Managing daily servicing and enquiries related to analytical questions raised by NIQ FMCG manufacturer clients via NSS and contributing to the achievement of client satisfaction targets.
- Being available for client calls and meetings related to current market and industry trends and data analytic methods.
- Engaging with client to drive satisfaction with additional analytical materials (local regional Thought Leadership) via NSS or during workshops with clients
- Assistance in planning and production of local analytical materials to drive team goals.
- Working with other teams and supporting them when asked with information about the client market performance retail market dynamics (to client SPOC sales specialists Customer Service specialists regional CBP client and report liaisons team leaders market leader etc.)
- Assisting our sales experts with covering the production of paid analytical deliverables for one-off or low-tier client without permanent Analytics & Insights specialist assigned
- Being an expert in NIQ products methodology and FMCG industry trends
Qualifications :
- Strong professional communication skills very good English (written and spoken)
- Analytical and story-telling skills
- NIQ data interpretation
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
