Solution Analyst (CRM)
Solution Analyst (CRM)
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Solution Analyst CRM to join our team and support the continuous development and optimization of our CRM platforms. You will play a key role in gathering business requirements translating them into system solutions and ensuring effective communication between stakeholders technical teams and vendors.
The ideal candidate has experience with CRM platforms (preferably Salesforce or NetSuite CRM) strong communication skills and familiarity with project/task management tools such as Jira and Smartsheet.
Key Responsibilities
- Collaborate with business stakeholders to gather document and analyze CRM requirements.
- Translate business needs into technical specifications for CRM improvements or new features.
- Support the configuration and testing of CRM solutions to meet business needs.
- Act as the liaison between business users IT teams and external vendors/consultants.
- Support the administration of the company website and ensure proper alignment and data consistency between website CRM and other systems (e.g. ERP/SOL).
- Maintain documentation of CRM processes configurations and workflows.
- Assist with project tracking reporting and delivery using Jira and Smartsheet.
- Contribute to user training and support to ensure adoption of CRM solutions.
- Proactively identify areas for CRM process improvement and automation.
- Support other business systems and applications as needed.
Qualifications :
Requirements
- Hands-on experience with CRM platforms (Salesforce NetSuite or similar preferred).
- Strong understanding of CRM processes data models and integrations.
- Working knowledge of SQL databases for querying and data analysis.
- Excellent written and verbal communication skills with the ability to engage both technical and non-technical stakeholders.
- Experience with project/task management tools such as Jira Smartsheet or similar.
- Analytical mindset with attention to detail and problem-solving skills.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Flexibility to support other systems/tools in SUCAFINA when required.
Preferred Qualifications
- 2 years of experience working with CRM platforms is preferred.
- Salesforce Administrator or equivalent CRM certification is a plus.
- Experience working with ERP systems and CRM integration projects.
- Familiarity with reporting and dashboard creation in CRM tools.
- Prior experience in supporting sales marketing or customer success teams through CRM solutions.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
