Advisory Solution Consultant - Hyperscaler

Solution Consultant Hyperscaler 
 
Summary: 
ServiceNow is committed to improving global productivity by creating more efficient workflows and business processes. As a  Hyperscaler Solution Consultant you will engage customers in exploring how ServiceNow collaborates with leading hyperscalers (AWS Azure GCP) to deliver integrated solutions aligning technical capabilities and strategic goals across platforms. This customer-facing presales overlay role partners with account executives hyperscaler product management and partner sales teams to help customers understand plan and realize the value of a cloud-enabled ServiceNow environment. Your ability to consult influence and build trust will be as important as your technical expertise. 

 
Key Responsibilities: 

• Partner with ServiceNow sales and alliances teams to drive customer cloud strategy and migration conversations across AWS Azure and GCP backends 

• Act as a trusted advisor helping customers navigate technical and organizational concerns with clarity and empathy 

• Deliver clear confident guidance on migration scope impact and benefits 

• Educate customers on performance reliability integration continuity and compliance implications of migrating to a hyperscaler 

• Assist in positioning the value of hyperscaler marketplace procurement where applicable 

• Collaborate with external hyperscaler partners and internal alliances teams to ensure consistent messaging and customer alignment 

• Stay informed on ServiceNow product architecture typical customer configurations and integration points 

• Document and amplify repeatable best practices and customer insights as we scale our messaging to internal account teams impact 

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.

• Customer-Facing Presales & Consulting Skills: 

• 5 years in presales solution consulting or solution architect roles

  • Proven ability to build trusted relationships with technical and non-technical stakeholder

  • Strong communication listening and objection handling skills 

  • Comfortable navigating ambiguity and empathetically guiding customers through change

• Cloud Migration & Hyperscaler Fluency: 

  • Experience working with at least one major cloud provider (AWS Azure or GCP)

  • High-level understanding of cloud infrastructure concepts: networking availability zones compliance SLAs etc. 

  • Familiarity with cloud marketplace procurement motions and co-sell partnerships is a plus 

  • Ability to explain the business and technical implications of moving software and services to a cloud backend 

• ServiceNow Platform Awareness

  • Hands-on experience with at least one ServiceNow product area (e.g. ITSM ITOM HRSD SecOps) 

  • Understanding of common integrations (e.g. LDAP CMDB AD MID Server) and how they might be affected during migration

  • Ability to collaborate with ServiceNow architects and technical teams when deeper product expertise is needed 

Preferred (Not Required): 

• Experience supporting customers in regulated or compliance-sensitive environments 

• Exposure to cloud migration projects 

• Familiarity with multi-cloud ecosystems and trade-offs between AWS Azure and GCP

• Experience with AI and LLM usage integration and implementation  

• Travel as required

For positions in this location we offer a base pay of $120000 - $170000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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