Training Manager

About KREWE

KREWE is an independent high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013 KREWE has grown into a dynamic brand celebrated for its distinctive handcrafted sun and optical frames that reflect a deep commitment to quality individuality and design.

In 2022 we opened the doors to our NYC headquarters in the heart of the Meatpacking District building a second home for the brand that brings New Orleans culture creativity and energy to one of the worlds most iconic design capitals. Our presence now spans brick-and-morter boutiques mobile retail concepts and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand were looking for passionate driven and innovative individuals to join our talented team. At KREWE our work is fast-paced collaborative and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals but about building something thats original culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

We are currently searching for a Training Manager to drive sales and operational excellence across all in-person retail locations through impactful training onboarding coaching and development. This role ensures team members uphold KREWEs brand standards and deliver exceptional guest experiences. The ideal candidate is a dynamic facilitator and strategic thinker with a passion for up-skilling sales enablement and continuous improvement.

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities:

• Redesign and implement training programs aligned to sales goals service expectations selling behaviors brand standards leadership business acumen coaching and product knowledge.
• Facilitate education on KREWEs optical standards operational processes storytelling techniques and marketing campaigns.
• Regularly evaluate training impact using KPIs such as sales performance conversion rate customer delight/NPS and repeat business.
• Maintain and audit the Training Tracker LMS usage and store compliance.
• Lead and track all onboarding efforts to ensure new hires are KREWE Certified Experts within 90 days.
• Implement consistent check-ins and assessments (quizzes role-play observation) to certify readiness.
• Support store managers in coaching and career development using tools like the 9-Box performance trackers and reporting dashboards.

• Drive learning through virtual and in-person sessions mobile activations and stretch assignments.

• Maintain a video training library and centralized curriculum covering topics such as optical and product excellence sales behavior and conversion systems (NetSuite LMS etc.) hiring best practices and performance management

• Support visual merchandising inventory controls and P&P adherence through walkthroughs and feedback loops.
• Partner on product launch readiness and campaign execution training.

Requirements:

• 5 years of experience in retail training learning & development or multi-unit store leadership.
• Demonstrated success building and scaling training programs across multiple locations.
• Strong facilitation and coaching skills with a passion for people development.
• Knowledge of sales KPIs store operations visual standards and optical categories is a plus.
• Experience with LMS platforms and content development tools.
• Excellent communication and organizational skills; able to travel up to 50%.

Benefits and Perks:

• Competitive wage
• Group health plans: health vision and dental insurance
• Welfare benefits: life ad&d supplemental voluntary coverage
• FSA Plan & HSA Program
• 401(K) Investment Options
• Adoption Assistance EAP Commuter Benefits
• Paid Parental Leave
• Quarterly Cultural Spend
• Ongoing Training and Development an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)
  

Diversity and Inclusion:

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race color religion sex national origin age disability genetics sexual orientation gender identity gender expression veteran status pregnancy or any other protected characteristic as established by applicable local state or federal law.