Service BDC - Scheduling Representative
Service BDC - Scheduling Representative
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Salary Not Disclosed
1 Vacancy
Job Description
New Opportunity: Automotive Service BDC Representative Wanted!
Are you ready to jump into an exciting new career in the automotive world where customer service takes center stage Were looking for a passionate and driven Automotive Service BDC (Business Development Center) Representative to join our dynamic team here at Sommers Automotive in Mequon.
If youre eager to make a difference in the customer service field and thrive in a fast-paced environment this is the role for you! No automotive experience necessary to succeed in this role.
What We Offer:
- Opportunities for professional development and growth.
- A collaborative and supportive workplace culture.
- Competitive salary and benefits package include:
- Compensation type: Hourly Base Pay Commission
- Average annual compensation exceeds $50000 annually
- No cap on monthly performance commission
- Full Health Insurance package including Medical Dental and Vision
- Employer paid for Short-term Disability and Basic Life Policies
- Additional Voluntary Long-term Disability and Supplemental Life Available
- 401K Retirement Plan with an excellent employer match
- Additional Retirement Plan Profit Sharing
- Compensation type: Hourly Base Pay Commission
Job Responsibilities:
- Respond to inbound customer inquiries through phone email and chat.
- Schedule service appointments and follow up with customers to confirm details.
- Handle customer questions regarding service options promotions and general inquiries.
- Follow up with leads and generate new opportunities for the service departments.
- Work closely with the service team to ensure customer satisfaction.
- Alert customers when we receive vehicle alerts regarding oil life tire rotations and recalls.
- Sets service appointment reminders and no-show calls and emails.
- Meet and exceed individual performance goals related to lead generation customer satisfaction and appointment scheduling.
Position Information:
This is a full-time non-exempt position. Your typical schedule will be an average of 40-45 hours per week. Days worked will vary from week to week depending on business needs and alternating Saturdays are required.
Business Casual Dress requirements.
Why Join Us
- Be part of an exciting fast-paced industry with endless growth potential.
- Work in a collaborative and supportive environment where your contributions matter.
- Enjoy a competitive salary benefits package and opportunities for career advancement.
- Help shape the future of customer experience in the automotive industry.
Ready to jumpstart your career with a team that has over 70-years of history in valuing customer service excellence and innovation Apply today and take the first step toward a rewarding future with us! We encourage you to apply even if you have no current Automotive industry experience and look forward to hearing from you!
EEO Statement: Sommers Automotive is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race religious creed color age sex sexual orientation pregnancy or childbirth national origin ancestry citizenship status religion marital status disability military service or veteran status genetic information arrest record conviction record use or nonuse of lawful products off the employers premises during nonworking hours or any other classification protected by applicable federal state and local laws and ordinances. Our management is dedicated to fostering a workplace where every individual feels valued respected and empowered to succeed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
