Senior Customer Service Representative, Licensing
Senior Customer Service Representative, Licensing
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Senior Customer Service Representative Licensing you will provide comprehensive support tailored to our customers business licensing needs such as responding to sales inquiries producing quotes setting up new requests and explaining our suite of services. In this role you will leverage your knowledge and experience in licensing to resolve complex operational problems while ensuring a positive customer experience. You will act as a key team member contributing significantly to customer satisfaction and operational efficiency.
In this role you will report to the Associate Director Customer Service and work a hybrid schedule (two days in office three days from home) from one of our office locations.
Responsibilities:
Build and maintain client relationships by providing excellent customer service through effective professional communications.
Respond and resolve incoming client affiliate and vendor requests queries issues and concerns via phone and email.
Efficiently manage the entire order process from initial client inquiry through processing invoicing and follow up.
Act as the primary point of contact for incoming Business License requests
Maintain a hands-on practical knowledge of procedures and mechanisms for performing all services provided by the department including multi-jurisdiction knowledge of licensing requirements across all industries.
Assist in refining customer service processes and procedures.
Provide mentorship and support to junior associates.
Handle escalated customer issues and ensure proper resolution.
Prepare and submit business license applications contacting various city county and state government agencies as needed in order to ensure timely and accurate return of business license from the authorities
Oversee and ensure accuracy in customer documentation.
Participate in cross-functional projects to enhance customer service.
Maintain up-to-date knowledge of industry trends and company products.
Skills:
Advanced Communication: Highly effective in both verbal and written exchanges. Advanced Microsoft Office product skills preferred.
Customer Insight: Deep understanding of customer behavior and needs.
Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.
Analytical Skills: Strong ability to analyze data and provide actionable insights.
Leadership: Capable of mentoring junior associates and leading by example.
CRM Expertise: Proficient in advanced use of CRM and other support software.
Process Improvement: Skilled in optimizing customer service operations.
Industry Knowledge: Updated knowledge of relevant industry trends and business licensing requirements.
Qualifications:
Bachelors degree or equivalent work experience.
2 years experience in business licensing or healthcare credentialing.
#LI-Hybrid
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life including Medical Dental & Vision Plans 401(k) FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time and Paid Parental Leave. Full details of our benefits are available - Matters: Wolters Kluwer strives for an inclusive company culture in which we attract develop and retain diverse talent to achieve our strategy. As a global company having a diverse workforce is of the utmost importance. Weve been recognized by employees as a European Diversity Leader in the Financial Times as one of Forbes Americas Best Employers for Diversity inand 2020 and as one of Forbes Americas Best Employers for Women inand 2018. In 2020 we placed third in the Female Board Index and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved