Operations Business Manager - MSP
Operations Business Manager - MSP
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Job Description
ITC is in search of a highly skilled business manager to join our team and help build a tradition of unparalleled client customer and employee satisfaction. The ideal candidate will have a track record of outstanding management of day-to-day operations including production human resources and accounting processes. This person will be a motivated leader who thrives on creating and sustaining a climate of inclusion trust and productivity. Ultimately the business manager will be responsible for maintaining successful daily business practices and ushering in a new era of growth.
Objectives of this role
- Strategize implement and oversee processes for increased productivity and growth
- Design daily operational programs that achieve organizational objectives
- Manage employee activities providing suitable resources
- Establish and grow relationships with relevant partners
- Establish cost parameters and manage overall P&L for company
- Maintain plan for forecasting targeting and attaining sales
- Collaborating with department heads to define Key Performance Indicators (KPIs) and reports.
- Developing an understanding of business operations and contributing departments.
- Implementing and maintaining reports and dashboards using reporting software.
- Conducting ad-hoc analyses to support internal decision-making.
Responsibilities
- Supervise employee productivity and provide internal processes for improved efficiency while adhering to legal guidelines
- Provide data analytics of sales distributors and partners to relevant management teams
- Work with assistant managers to develop long-term strategic initiatives
- Create and maintain rolling three-month plan for forecasting targeting and attaining sales
- Participate in development of competitor analyses and pricing strategy
- Support customer-facing operations including sales marketing and public relations
- Adherence to SLAs
Required skills and qualifications
- Three or more years of experience in a business management or similar role
- Experience in developing business strategy
- Strong ability with financial and budgetary processes
- Superior leadership skills with focus on employee coaching and development
- Up-to-date knowledge of relevant industry trends
Preferred skills and qualifications
- Materss degree (or equivalent) in business management or related field
- Strong ability with database and information systems software
- Experience in data analysis with Power BI
- IT Technical Recruitment (Attract Retention)
- Microsoft Applications: SaaS Product Line Licensure
- Microsoft Modern Workplace plays
- Dynamics 365 ERP/CRM Pre & Post sales
- SAP/NetSuite (a plus!)
Health HMO
Employment Type
Full Time
