Director, Client
Director, Client
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 120000 - 140000
Vacancy
1 Vacancy
Posted on :
14-08-2025
Job Description
Director Client
THE COMPANY:
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the worlds most innovative companies. We are an award-winning industry leader in building owning and operating highly efficient cost-effective wholesale colocation and cloud data centers. Each of our national facilities meet or exceed the highest industry standards in all operational categories of availability security connectivity and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.
THE POSITION:
The Director Client will ensure critical activities related to client onboarding services engagement and communication are not only met but exceed industry service expectations. This position will work closely between STACK and the client to ensure world-class service and success across the client lifecycle for a large-scale multi-billion-dollar campus-level data center construction project.
RESPONSIBILITIES:
- Develop and manage world-class and scalable Client processes at every point in the Client lifecycle including sales on-boarding delivery administration and post-sale Client services
- Cultivate and navigate both Client and STACK Delivery Team relationships to ensure active communication and transparency of project performance during project execution
- Collaborate across internal teams to identify and deploy programs to help drive business value with Clients
- Promote expand and mentor the Client Success Team; setting strategy for hiring and training
- Lead the team to gather and present Client operational and business function measures at monthly quarterly and annual business reviews
- Partner closely with sales teams to engage with prospective and existing Clients; respond to RFPs and prospect tours
- Work across multiple teams internally to ensure that Client questions are visible to the entire organization and communication to Clients is managed in a proactive efficient transparent and timely manner.
REQUIRED SKILLS & EXPERIENCE:
- Bachelors Degree or equivalent work experience
- 5 years experience in customer service in a supervisory role
- Experience in a Construction or data-center related field strongly preferred
- Comfort creating process and implementing strategies and procedures that serve an organization
- Ability to execute process and prioritize tasks with minimal-to-no supervision
- Ability to perform work at multiple levels (analysis project management strategy leadership)
THE DETAILS:
- Location: Denver CO; other STACK data centers to be considered based on candidate skills and experience
- Travel: Some domestic travel required up to 15%
- Compensation: $120000 to $140000 with 20% annual bonus potential
- Must be eligible to work in the United States
- Must pass comprehensive background screening
THIS MIGHT BE RIGHT FOR YOU IF:
- Youre a strong communicator equally comfortable in the boardroom as the data center hall. Youre persuasive and clear blending analytics with experience in decision-making.
- You dont get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
- Youre a teambuilder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
- Youre naturally curious and driven toward continual improvement. While you celebrate your successes you take time to review and analyze campaigns for future learning.
WHY STACK
- We offer a competitive compensation package with strong benefits including medical dental and vision insurance a 401K program flexible spending accounts even a cell phone subsidy.
- We foster a culture of appreciation including peer-to-peer recognition programs.
- Fun is part of our DNA with events game nights happy hours and barbecues.
- Were growing this is a great time to join and make an impact!
STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law
Note to external agencies: we are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure will not be accepted or considered as a submission without a signed agreement in place.
Job ID: 10108
#LI - LW1
Required Experience:
Director
Employment Type
Full Time
Key Skills
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