Open Employment Services Manager

Opportunity:

Role: Permanent Full time

Location: Narre Warren / multiple sites across Monash region

About Us:

The Bridge is a progressive not-for-profit organisation delivering services to people with disability and from disadvantaged backgrounds throughout the south-eastern and northern Melbourne community. We promote the right to equal opportunity with our overall aim being to increase access for our participants and provide support for them to achieve their goals. Our services include opportunities regarding open and supported employment NDIS Plan management via Support Coordinators respite and recreation; social and community participation and building life skills. Our mission is to support and advocate for individuals through education employment life experiences social and community connections. If this resonates with you read on!

About the Role:

We are seeking an experienced Open Employment Services Manager to lead integrate and grow our open employment programs. This senior leadership role will oversee the delivery of high-quality client-focused disability employment services ensuring operational excellence financial sustainability and continuous improvement.

Reporting to the General Manager of Employment you will lead a dedicated team manage stakeholder relationships (including CoAct and service partners) ensure compliance with contractual and quality standards and drive service innovation to meet the evolving needs of our clients and communities.

Role Responsibilities:

• Lead and manage staff to achieve performance targets service quality and strategic objectives.
• Oversee service delivery across multiple sites ensuring compliance with NSDS ISO CoAct and organisational requirements.
• Build and strengthen partnerships with employers community organisations and service partners.
• Identify and implement service innovations business growth opportunities and process improvements.
• Manage budgets monitor financial performance and take corrective action where needed.
• Oversee handling of serious complaints incidents and grievances in line with policy.
• Champion a culture of inclusion collaboration and continuous improvement.

About You:

You are an experienced leader with a strong track record in managing employment services or similar programs. You excel at building high-performing teams fostering positive relationships with stakeholders and ensuring service quality and compliance. You are also strategic financially astute and committed to achieving meaningful outcomes for clients.

Selection Criteria:

• Proven senior leadership experience within employment disability or community services.
• Demonstrated success in managing budgets service growth and operational performance.
• Strong stakeholder engagement and partnership-building skills.
• In-depth knowledge of NSDS and employment services sector standards.
• Exceptional communication team building and decision-making abilities.
• Current drivers licence and NDIS Worker Screening Check (or ability to obtain).

Why Join Us:

• Be part of a values-driven organisation that is committed to inclusion respect and quality outcomes.
• Lead a passionate and high-performing team.
• Make a tangible impact in the lives of clients and their communities.
• A commitment to your professional growth
• Flexible Working Arrangements
• NFP salary packaging options up to $15900 for living expenses and $2650 for entertainment per year
• 17.5% leave loading
• Access to free Employee Assistance/Wellbeing Program
• Birthday Leave
• Paid Parental Leave
• Laptop mobile Phone and generous travel allowance

Apply Now:

If you meet the selection criteria and have a keen interest in this role we encourage you to apply for this exciting opportunity by submitting your cover letter and resume.

Please also note that appointment to the position is subject to several checks including two satisfactory professional reference checks and is only available to Australian residents or to those who hold the right to work in Australia. It is also a requirement of this position to acquire and maintain NDIS Worker Screening Check clearance throughout employment with our organisation.

The opportunity to apply for this position will close as of Monday 25th August 2025. Please note we may contact applicants for interview prior to the closing date.

If you have any further enquiries or questions please reach out to our People and Capability Partners via details below:

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