Senior Manager, Organisational Enablement & Legal Operations

Senior Manager Organisational Enablement & Legal Operations

Location: While were a fully remote team this role is required to be based in Cape Town South Africa

Team: Core Service

Job type: Full-time

Report to: CFO

About the Role

Were looking for a strategic operator who thrives on structure clarity and building smart scalable systems across contracts compliance technology and internal processes. This role blends legal know-how and change management with operational instinct and its ideal for someone who wants to shape how a growing international company runs behind the scenes.

Youll partner closely with cross-functional teamslegal finance HR ops and programsto streamline how we work remain compliant and reduce risk. You will lead by introducing tech-enabled solutions and facilitating their adoption to ensure we work better and faster. You are someone who thrives in an innovative environment and acts as an agent of change.

This is a hands-on high-impact role for someone who wants to shape an organisation that runs smoothly and smartlyusing tech AI good policy operationalization and sharp systems thinking.

This is a great opportunity for someone who wants to own and lead change across multiple domainsand whos ready to step into a strategic visible role in a company that values autonomy and staff growth.

Key Responsibilities

Tech Strategy & Operational Innovation

• Help define how we use technology and AI in internal functionsHR finance legal operations. Partner with the leadership team to figure out how best to use AI in technical program delivery in particular with regards to knowledge management.
• Spot opportunities to automate streamline or modernise systems and workflows.
• Closely partner with functions and internal clients to evaluate and roll out new tools (or rethink old ones) that make the organisation smarter and faster.
• Work cross-functionally to trial document and scale successful approaches to digital working.

Organisational Enablement

• Be a connector: support teams to work across departments more smoothly
• Help us practically optimise our processes to make them efficient and fit for purpose/ size.
• Translate complex legal or operational topics into simple guidance
• Create documentation and training that helps teams act with clarity and confidence
• Work towards tracking value realised from from new technologies and system rollouts with a view to using learnings to continuously improve
• Fully own the user journey and overall information architecture of Notion which is used as the company intranet. Become a Notion whizz helping the organization to get the most value from the tool.

Strategy and planning enablement

• Partner with the leadership team to facilitate the OKR process which governs overall organisational transformation. Help translate strategic priorities into clear measurable objectives; developing templates and tools to support tracking; and ensuring teams are equipped to follow through on their goals

Contract Management & Negotiation

• Draft review and negotiate high value commercial agreementsMSAs SOWs NDAs and procurement/vendor contracts
• Advise teams on fallback positions risk clauses and deal structuring
• Standardize templates approval processes and contract lifecycle management across the org so that this can be largely self-serve by project teams

Procurement & Vendor Enablement

• Support teams in sourcing and procuring software tools and services ensuring compliance and value
• Guide teams through vendor due diligence onboarding and contracting with clear documentation and workflows
• Collaborate with teams to select innovative tech tools that can be used across teams to create excellence in program delivery
• Negotiate procurement terms to ensure that negative terms such as auto-renewals are disabled

Risk Management

• Create clear processes for risk monitoring and reporting and support teams and the Board in understanding their exposure

Data Protection Safeguarding & Privacy

• Act as the organisations Data Protection Officer owning GDPR and other compliance frameworks
• Support teams looking to collect store or process personal data (PII) ensuring lawful documented and proportionate use
• Run the Data Governance Committee and build internal capability and culture around ethical data use
• Be the safeguarding Lead for the company

Policy & Governance (and Making it Stick)

• Design and roll out new internal policies and procedures as we grow
• Translate policy into usable toolkits: process maps checklists templates and decision trees and making sure that they are easy to find when people need them
• Proactively socialize new ways of workingrun sessions answer questions and build buy-in
• Work with managers to embed changes in team routines tools and habitsnot just documents

Skills

• Passionate about digital transformation and organisational change
• Self-motivated and curious about new solutions
• Strong experience in contract negotiation risk awareness and internal operations
• Passionate about good systems and elegant processesbut also know how to get people to use them
• Comfortable with AI and automation and demonstrated curiosity about new tools
• Experience introducing new technologies and successfully embedding them within teams
• Able to write clearly explain well and get buy-in from busy people across functions
• Detail-oriented without being rigid; you know when 80% is enough
• Confident but low-ego; youre as comfortable understanding junior staff needs as you are presenting a plan to Leadership
• Qualified in law (LLB or equivalent); LLM or postgraduate legal training is a bonus

Why This Role Matters

This is a key role in helping us become not just more compliant but more cohesive modern and ready to scale. Youll help us take an already great team and make it sharper faster and more resilientby using good legal hygiene smart tools and better ways of working.

Youll lead end-to-end transformations own big operational domains and help define what excellent looks like across core parts of the business. If youre looking for a role that puts you on the path to senior leadershipthis is it.