1914 - Service Controller
1914 - Service Controller
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1 Vacancy
Job Description
We are hiring a Service Controller:
Are you a problem solver with a passion for customer service Join our dynamic team and make a difference in the world of telematics.
About the Service Controller position
The main purpose of this position is to ensure effective and efficient scheduling timeously of New Installations Repairs and Re/Deinstallations by Technicians.
Service Controller responsibilities are:
- Receive new requests for installations from the New Business and Contracts Department
- Efficiently schedule all customer requests to ensure that Technicians time and knowledge is optimally used.
- Consistently monitor the progress of all calls logged and scheduled.
- Ensure all jobs are allocated to the technicians.
- Actively liaise with the control room to test customer vehicles when required.
- Ensure the use of all internal systems to allocate work to technicians.
- Ensure all necessary and required information is captured and updated on the system.
- To receive calls and or emails from customers requesting repairs and de and reinstallations of their units.
- Attend to and proactively manage all customer requests and ensure query resolution.
- Ensure all information is accurately and timeously logged.
- Check warrantied and follow up to ensure accurate invoicing.
- Ensure all queries are escalated to the correct channels.
- Responsible for stock control.
Qualifications and experience:
- Minimum Matric or equivalent.
- 23 years of relevant work experience preferably within a call center/customer service environment.
- Proficiency in Microsoft Outlook Word and Excel.
- Fluent in English preferably bilingual in Afrikaans.
- Must be computer literate.
- Good customer relationship management (CRM) systems knowledge.
- Flexibility to work in shifts.
Skills required:
- Good written and verbal communication skills.
- Excellent problemsolving skills.
- Good decisionmaking.
- Exceptional customer service and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to handle difficult customer situations with empathy and professionalism.
- Ability to multitask prioritize and manage time effectively.
Closing Date: 26 May 2025 at 16:00
Employment Type
Full-Time
