Non-Motor Claims Technician
Non-Motor Claims Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To attend to day to day and non-motor claims handling across various products.
Role Purpose
To attend to day to day and non-motor claims handling across various products.
Duties & Responsibilities
- Handling /settling non-motor own damage claims in accordance with applicable policies and standard operating procedures
- Handling and settling claims within stipulated time frames and as per SLAs and mandates in place
- Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
- Negotiating with various claims assessors and other related service providers
- Providing Clients/ Brokers with the highest standard of service
- Providing Clients / Brokers with feedback on claim progress at all times
- Ensuring diary system is implemented and adhered to at all times
- Rendering of assistance from time to time with adhoc tasks
- Maintaining and updating reserves
- Attending to payment requests
- Managing outstanding claims volumes
- Timely responses to email and telephonic messages
- Accurate record keeping
- Proper time keeping and task prioritization/ management
- Attending to any other tasks as may be assigned from time to time
- Provide a supervisory function over a defined area within the claims department which shall include among others;
- Providing technical advice to the area where required;
Requirements
- Matric
- Computer Literacy (MS Word Outlook and Excel)
- Comfortable with Insurance Systems
- Insurance qualification or studying towards
- 60 FAIS credits
- RE exams for representatives
- At least 5 years of experience
- Intensive knowledge of Commercial insurance products and complex claims
Competencies
- Good interpersonal skills
- Negotiation skills
- Management Skills
- Communication skills
- Attention to Detail
- Ability to work under pressure
- Team player
- Windows Literate
- Problem Solving
- Must be able to do basic calculations
Required Experience:
IC
Employment Type
Full-Time
