Front Desk Officer
Front Desk Officer
Posted on :
15-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Our client is looking for a highly organized and customer-focused individual to join their team in the role of Front Desk Officer.
Salary and Benefits:
- Negotiable
Key Responsibilities:
Customer Reception
- Patient reception and patient (customer) experience - welcomes patients pleasantly and politely on arrival assisting with relevant information
- Diarise and book patient appointments in consultation with the Doctors and the nurse in charge
- Advises patients on the costs of requested tests co-payments and shortfall requirements.
- Checks to ensure that the request form and claim form is completed accurately and that all details are included.
- Assist patients with manual claims for reimbursements where applicable
Specimen Receiving
- Receives samples and ensure that the samples are collected in the right tubes and containers and are not leaking in liaison with the Sorting Officer.
- Allocates system generated bar code number from the Laboratory Information System to the patient test request and samples
Registration of Patient details
- Captures all patient and test details on the request form into the system
- Obtains identification and medical aid information from each patient to ascertain if the correct patient is being served and adequacy of pathology funding cover and member card validity
- Real time claim submission on H263 platform
Cashiering and Receipting
- Advises paying patients on test prices and available payment modes (mobile swipe and cash transactions).
- Receipt all patient payments in line with the set tariffs and submits all daily takings to Accounts at the end of the day.
- Reconciles daily cash receipts against cash in hand and submits reconciled receipts to Finance or any designated finance staff for checking and filing
- Provides clients with proforma invoice on request for pre authorisations at their medical aid.
- Safeguards cash receipt books by ensuring that these are kept in a secure place always.
Switchboard
- Receives screens and directs all incoming calls to the appropriate individual or office promptly and accurately in a friendly and courteous manner.
- Log/record all calls as per internal processes and procedures.
- Responds to enquiries accepts messages and relays the same to the respective personnel as required.
- Responds to internal staff telephone queries and arranges for repairs and maintenance of faulty telephone lines.
- Notifies drivers and or scientists on sample collection sites and assign the task on the company web application.
Key Skills:
- Ability to work independently and handle variable workloads and pressure
- Ability to provide a good customer (patient) experience to all customers/patients and other stakeholders
- Clear verbal and written communication skills as well as telephone etiquette. Essential
- Ability to capture data and information accurately on the various data platforms and systems
- Ability to plan and organise in line with job requirements data capturing and administrative skills
- Ability to pay attention to detail
- Ability to do multiple tasks simultaneously
- Ability to utilize automated information systems Microsoft office
- Ability to leverage on technologies to add value to the job role.
Key Qualifications:
- Diploma/Degree in Business Administration or equivalent professional qualification.
- At least 2 years Front Office experience in a healthcare or related environment.
Employment Type
Full-time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
