Operations Manager (Forwarding & Clearing Industry)

SKILLS & KNOWLEDGE REQUIRED:

• Strong management experience within the industry
• Full understanding of forwarding clearing & associated charges (invoicing) for sea air & road (Imports & exports)
• Possess strong practical knowledge in the industry
• General understanding of customs processes
• Strong communication & leadership skills & hands on approach
• Complete Incoterm understanding and application
• Strong negotiation skills (transport & carrier rates)
• Process driven easily identify areas of concern with workable solution-based approach (problem resolution abilities with a sense of urgency)
• Excellent time management skills
• Excellent multi-tasking abilities
• Risk mitigation foresee areas of concern & recommendations
• Proactive mannerism & professional approach

BEHAVIOURAL DIMENSIONS REQUIRED:

• Excellent and professional communication skills in English
• High computer proficiency on MS Outlook including Shipshape & K Smart CRM systems
• Self-motivated well organized and disciplined work ethics
• Ability to work effectively under pressure and multi-task
• Deadline orientated and a good eye for detail
• Excellent planning organizational and time management skills
• Excellent management skills
• Clear C&C history
• Excellent business acumen

JOB FUNCTION AND KEY PERFORMANCE DUTIES:

KEY RESPONSIBILITIES:

• Direct reporting to Managing Director (Weekly & Monthly Direct Line Reporting)

• Full function Operations with day-to-day responsibilities for Operations Forwarding Customs clearing management of the Johannesburg Branch including all responsibilities aligned with the profile of the position:-

Essential duties and responsibilities include the following (other duties may be assigned as requested or required by the company): -

• Ensure the smooth running and co-ordination of the operational team in Johannesburg (Forwarding / Clearing / Imports / Exports / Air / Sea & Road)
• Maintain and develop operational processes & guidelines improving and evolving to enable growth
• Monitor and optimize the utilization and performance of resources
• Develop and maintain best practices with quality controls
• Support internal role players such as Sales / Servicing / Management & Finance
• Creating an environment of innovation to gain through motivation training and development support and teambuilding
• Compliance with all applicable laws and regulations
• All activities performed in line with the company procedures and policies & corporate governance
• Weekly and monthly reporting and attending management meetings
• Maintaining relationships with various role players (Government Departments Carrier representatives / Transporters / Depots or handling agents / SAAFF etc)
• Risk Management
• Crisis Management
• Project Management
• Maximize customer satisfaction through co-operation and quality service
• Available to assist outside of normal business hours
• Support team members if absent or as business requires
• Involvement in procuring and acquiring new suppliers when required to do so with Management approval
• Assist in the growth and development of the business
• Any other reasonable and lawful instruction that may be issued by Management
• Company reserves the right to add additional responsibilities in line with the profile of the position

MINIMUM ESSENTIAL QUALIFICATIONS:

• TOP SALARY ON OFFER BENEFITS
• Matric
• Relevant Tertiary Qualification(ADVANTAGEOUS)
• Confident in Incoterms
• Customs Clearing PI & PII Training Courses Completed(ADVANTAGEOUS)
• 10 years Management experience within Forwarding/Clearing/Branch Management
• Solid Industry experience in Freight Forwarding/ Customs & Clearing / Warehouse Operations / Imports & Exports- Sea / Road & Air Modes
• Excellent communication & reporting skills in English
• Highly experienced in management & co-ordination of Branch & Warehouse all import & export shipments Warehouse and Branch Management / Customs Clearing & forwarding processes & documentation Customs Inspections Transport / overhaul procedures and relationship management Warehouse Staff and Driver compliment management
• Computer proficiency:MS Office & Shipshape & K Smart CRM systems
• Weekly and Monthly reporting directly into Managing Director
• Own reliable vehicle & valid Drivers Licence (no endorsements)

Gauteng-based Candidates will be considered

TOP SALARY & EXCELLENT BENEFITS