Client Care Inbound Advisor
Client Care Inbound Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Service incoming calls from existing clients be it general queries or complaints in an efficient professional competent manner to upsell on every individual call to the existing client with the purpose of increasing the premiums in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.
Qualifications :
- Minimum Matric qualification or equivalent qualification
- Completed FAIS accreditation is essential
- FAIS Regulatory Exams (RE5) is essential
Additional Information :
Required Competencies & Personal Attributes:
- Extensive Sales and Customer service experience is essential
- Previous call centre experience - preferably in a client centric or sales environment
- Previous experience in the insurance industry would be advantageous
- Responsible to up-sell existing policies
- An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service Dynamic Honest Human Passionate and Recognition.
- Preferably a candidate with experience in short term insurance.
- Preferably a candidate that has worked in a role where their salary was based on a commission structure.
Attributes:
- Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
- Ambitious
- highly motivated
- Driven
- Customer Service enthusiasts
- Work independently when required
Skills:
- Selling skills
- Interpersonal and communication skills
- Negotiations
- Keyboard skills
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals preference will be given to individuals who meet the job requirements and are from the various designated groups.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
