Amazon Connect Solution Architect (Client-Facing)
Amazon Connect Solution Architect (Client-Facing)
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Job Description
Amazon Connect Solution Architect (Client-Facing)
Location: Poland Bulgaria Romania India Serbia Ukraine (Remote)
Contract: B2B Full-Time
Join the Future of Digital Tech with Kolomolo
At Kolomolo we dont just follow trends - we set them. As a global supplier of IT services and digital modernization solutions we help businesses embrace cutting-edge technology to optimize their operations. Now we are growing and looking for fresh talent to grow with us.
Are you proactive tech-savvy and eager to build your career in IT This role could be your perfect fit.
About the Role
We are seeking a dynamic Amazon Connect Solution Architect with proven expertise in Amazon Lex and extensive experience engaging with US-based commercial clients. This isnt a typical sales role rather it is a consultative technically anchored position where you will guide enterprise-level interactions architect strategic solutions and drive adoption of Amazon Connect within US commercial environments.
What Youll Be Doing
Design & Technical Leadership
- Architect and deploy Amazon Connect contact center solutions integrating Amazon Lex bots for intelligent voice and chatbot interactions alongside AWS services like Lambda DynamoDB and CloudFormation.
- Map out omnichannel contact flows (voice chat email) CRM integrations (e.g. Salesforce) and AI-driven automation using Lex and related tools.
Client-Facing Engagement (US Commercial) - Serve as the trusted technical advisor for US commercial clients leading workshops technical deep-dives and architectural discussions.
- Align solution designs with business outcomes not just functionality ensuring theyre tailored scalable and commercially viable.
- Clearly understand commercial dynamics and contract contexts to shape recommendations that resonate with customer business goals.
Pre-Sales & Technical Enablement- Collaborate with business development sales and AWS partner teams in pre-sales scenarios shaping proofs-of-concept (PoCs) demos and technical pitches.
- Present to stakeholders ranging from technical teams to executives with clarity and confidence.
Implementation Optimization & Documentation- Lead solution delivery and ensure operational excellence by implementing CI/CD practices Infrastructure as Code (IaC) and robust monitoring (e.g. CloudWatch Contact Lens).
- Troubleshoot and optimize performance security and compliance especially within US regulatory and commercial frameworks.
Thought Leadership & Community Contribution- Create and share best-practice guidance (whitepapers blogs templates) and engage in technical forums or events.
What We Are Looking For
Required:- 3 years of hands-on experience architecting and implementing solutions with Amazon Connect Amazon Lex and AWS services.
- Demonstrated experience in client-facing roles especially in US commercial contexts with strong stakeholder and workshop facilitation skills.
- Proven ability to translate business requirements into scalable technical solutions not just crowdsourcing functions but driving commercial value.
Preferred:
- AWS certification (e.g. AWS Solutions Architect or Connect Delivery Specialist).
- Experience with commercial sector workflows: forecasting compliance scheduling or contact center metrics.
- Familiarity with generative AI integrations within Connect or related AWS services.
What is in It for You
Why Join Kolomolo
At Kolomolo we prioritize innovation agility and autonomy. Our teams have the freedom to own their work share ideas and make meaningful contributions. Inspired by Scandinavian values we believe in work-life harmony and creating an inclusive culture where everyone thrives.
You will be part of a passionate skilled and friendly team that works hard and celebrates together. Here you can build your career on your own terms with opportunities to grow learn and make a real impact.
Our Flat Structure & The Culture of Inclusion
At Kolomolo we break the corporate mold. We offer:
- Agile Teams & Autonomy: No micromanagement. Youll own your projects and enjoy the freedom to innovate.
- Work-Life Harmony: Inspired by Scandinavian values we prioritize balance and flexibility where remote work and asynchronous collaboration are in our DNA.
- Learning & Growth: Continuous learning is at our core. We reward hard work value smart ideas and foster an environment of mutual respect and trust.
- Inclusive Culture: We believe in DEI: diversity equity and inclusion. We are committed to creating an environment where every individual regardless of background identity or experience feels valued respected and empowered to thrive.
Join Kolomolo and elevate your career with cutting-edge technology a supportive team and a company that truly values your input.
Ready for the next step Apply now and start an exciting journey of growth and innovation with us!
Employment Type
Full Time
