HR Systems Support Analyst
HR Systems Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Serve as the first point of contact for all People systems queries providing dedicated support to global People Operations teams and troubleshooting a broad range of issues from user errors to integration failures.
- Oversee routine system administration including making configuration changes managing access roles and setting up templates for job requisitions offer letters and onboarding workflows.
- Ensure the integrity of data by running validation reports and overseeing regular data extracts and integrations (e.g. payroll) following up on errors and ensuring all automated processes run as expected.
- Play a key role in preparing validating and submitting correct payroll inputs each cycle and monitor system calendars for key processes like public holidays and overtime claims.
- Maintain clear accessible documentation (SOPs workflows) and deliver one-on-one or small group training to support user adoption and confidence in system use.
- Contribute to major projects like the implementation of a global HRIS (Workday) and support internal change requests by drafting business requirement documents (BRDs) creating test plans and managing acceptance testing.
- Prepare the system for and provide on-the-ground support during key annual People processes such as performance reviews compensation cycles and employee surveys.
- Proactively seek opportunities to improve system efficiency and reduce manual effort while collaborating closely with People Technology and Operations teams globally to share insights and ideas.
- Experience in a systems or operational support role ideally within HR or People Operations with hands-on experience in a major HRIS platform (Workday is highly desirable).
- Familiarity with the full employee lifecycle and core People processes such as onboarding payroll and performance management.
- Proven ability to translate user feedback into structured documentation and solutions.
- Comfortable working both independently and effectively within a global distributed team.
- Highly organized with the ability to manage multiple tasks deadlines and stakeholders simultaneously.
- Possesses excellent problem-solving skills and a meticulous attention to detail to proactively address issues.
- Strong working knowledge of Microsoft Office particularly Excel (e.g. VLOOKUPs Pivot Tables).
- A proactive curious and self-driven individual with a genuine interest in process improvement.
- J106990
HR systems, Workday, People Operations, data integrity, payroll, system administration, process improvement, HRIS, documentation, support analyst
Employment Type
Full Time
