Lead Communications Director – CEO Communications

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Were building something newand were looking for bold creative and strategic talent to help shape it.

USAAs Corporate Affairs team is growing as part of an exciting transformation to strengthen how we communicate and engage with our members and each other in service of our mission.

Whether youre a strategic business partner or a creative storyteller join us to forge smarter connections deeper partnerships and stronger outcomes.

Together were enhancing how we serve the military community and their familiesmaking every interaction more meaningful.

The Lead Communications Director will lead the conceptualization development and execution of several CEO communications and engagements including member and employee communications (both written and video) as well as communications prep for internal and external engagements. S/he will use an understanding of USAAs business and priorities as well as the external/industry environment to craft messages that inspire and align teammates and build trust and affinity with members. The person in this role will collaborate with teams across the association including various Corporate Affairs Business Partners and chiefs of staff for other Executive Council members to ensure connectivity and consistency. S/he will provide counsel to executive-level leaders and support activities related to reputation building management and protection both proactively and reactively.

We offer a flexible work environment that requires an individual to be in the office four days per week. This position will be based in San Antonio.

Relocation assistance is not available for this position.

What youll do:

• Provides regular counsel and insight to senior management company leaders subject-matter experts and unit staff to develop highly complex effective communication strategies and tactics in support of enterprise strategic initiatives.
• Prioritizes highly complex communication projects and ensures they support enterprise plans for employee member and public initiatives. Serves as a key influencer and integrator of strategic objectives across the enterprise.
• Creates strategies that employ communications tactics such as press outreach online advocacy social networking internal and external social channels leadership and other internal and external communication channels and publications. Measures the effectiveness of communications strategies to ensure objectives are met.
• Develops and implements highly complex communications plans in support of business objectives and collaborates with colleagues to support positive business outcomes protect and enhance USAAs reputation and engage the companys workforce.
• Develops manages and executes effective messaging collateral processes and strategies in support of business initiatives; craft key messaging for use with federal and local regulators.
• Partners with various teams within the Marketing & Communications Organization (e.g. Social Business Content Strategy & Development) and with key enterprise partners in the development of collateral to be used across all mediums including print web email video and social media to help deliver the messages on the identified channels.
• Maintains a command of USAA strategies and possesses in-depth knowledge of financial services industry issues and trends and actively seeking to link those issues to ongoing or emerging employee member and/or public communications opportunities.
• In support of public affairs leads and/or partners in the development and implementation of all communications to include crisis management legislative regulatory and litigation communications. Manages message development and builds relationships with third-party groups.
• Develops and manages grassroots communications with influential groups. Develops relationships with the news media to leverage USAAs reputation.
• In support of social media partners with the Social Business team to plans directs and executes USAAs social media strategy to protect sustain and enhance USAAs reputation.
• Develops and mentors junior team members.
• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors Degree in Communications Journalism Marketing or a related degree required. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree).
• 8 or moreyears of progressively responsible experience in internal and/or external communications (including employee communications) preferably within the financial services industry to include media relations experience working with media outlets at national regional or local levels.
• Subject Matter Expert writing and editing skills and excellent verbal communication skills.
• Subject-matter-expert knowledge of the function/discipline and demonstrated application of knowledge skills and abilities towards work products required.
• Subject-matter-expert level in communication industry practices and emerging trends required.
• Experience in translating business objectives into integrated communication strategies and tactics that drive business performance.
• Project management and collaboration experience including managing cross-functional projects from inception to completion.

What sets you apart:

• Experience creating written and video content in the voice of a C-suite-level leader.
• Business and financial acumen particularly in the financial services industry.
• Communications agency or management consulting experience.
• U.S. military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $127310- $243340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.