Bilingual High School Front Office Receptionist (2025-2026)

Bilingual High School Front Office Receptionist

Description:

The Bilingual High School Front Office Receptionist performs daily operations as the first point of contact for the Pinnacle Charter School High School building. This position provides outstanding customer service and clear communication for all students parents staff and community members and is able to communicate (verbally and in writing) in English and Spanish.

Reporting Relationships:

Reports to: High School Principal

Direct Reports: This is a non-supervisory position.

Application Deadline:

The application deadline for this posting is 8/13/2025.

Compensation:

This is a full-time non-exempt position. Hourly pay is between $20.53 - $27.71 depending on experience. Additional benefits are outlined in more detail at the bottom of the job description.

Essential Functions:

Environment:

• Foster positive relationships with students parents peers and families.
• Create a pleasant helpful atmosphere for students parents staff and visitors.
• Promote positive relations with parents and the general public concerning the school and the district.
• Ensure the reception area is tidy and presentable with all necessary stationery and materials.
• Support teachers and administration in maintaining an educational environment

Communication:

• Provide visitors with assistance and direct them to appropriate resources.
• Answer the telephone screen calls and direct calls to appropriate staff.
• Respond to inquiries via email and telephone.
• Return voicemails.
• Interpretation for parent meetings and phone calls.
• Written translation.
• Respond to inquiries from students teachers and parents regarding absence rules and absences.
• Receive and distribute mail/deliveries daily and manage outgoing mail.
• Calls home for attendance behaviors student devices etc.

Safety:

• Monitor and support surveillance cameras.
• Ensure phone lines remain as clear as possible for emergency calls.
• Ensure main entrance security.
• Assist with emergency protocols and procedures.
• Ensure front desk is continually covered during posted office hours.

Administration & Documentation:

• Maintain regular student attendance records.
• Enter all student attendance records into Infinite Campus.
• Admit late students maintain records of tardiness and issue tardy passes to students.
• Maintain all statements regarding doctors appointments excused absences etc.
• Oversee student sign-in/sign-out process and maintain records of student absence due to appointments.
• Manage and track electronic student-device spreadsheet for policy monitoring; keep and manage confiscated devices.

Substitute Support:

• Check Frontline daily to ensure coverage for staff
• Arranges for assignment and release of substitute personnel in coordination with Frontline/Kelly Services.
• Coordinate coverage for classrooms and communicate regularly with administrators.
• Greet substitutes and provides information concerning assignments.
• Coordinate substitute teacher emergency lesson plans.
• Coordinate classroom coverage with staff members if a Kelly Services substitute is not available.
• Send internal coverage time sheets

Confidentiality:

• Maintain confidentiality of sensitive and legally-protected information.
• Abides by and comply with the Family Educational Rights & Privacy Act (FERPA) and any other legal compliance mandates related to the employees work.

Additionally:

• Be present and engage in Pinnacle functions and organizations to build strong relationships with students parents peers and the community.
• Maintain and deepen current educational learning on an ongoing basis.
• Regular and timely attendance.
• Perform other duties as assigned.

General Abilities Knowledge Qualifications and Skills:

• High School Diploma or equivalent required.
• Bilingual in English/Spanish required.
• Demonstrated experience in customer service.
• Demonstrated knowledge and skills in general office and office equipment.
• Demonstrated success working in a busy office environment with multiple competing demands.
• Proficiency in basic accounting and math functions (student/parent payments batches).
• Proficient in Microsoft Office (Word Excel PowerPoint etc.) Google Suite and Adobe products
• Ability to collaborate and communicate while appreciating the diverse background of students parents peers and the community
• Ability to recognize the importance of safety in the workplace follow safety rules practice safe work habits utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator
• Commitment to mission and vision of the school
• Creative and flexible in time of change
• Demonstrated success as an innovator of creative solutions at work
• Excellent oral and written communication skills interpersonal skills including conflict management and resolution
• Excellent organization skills
• Growth-oriented approach; always looking for ways to improve professionally
• Professional appearance attitude and demeanor

Working Conditions:

Exposure/Noise Level: Occasional exposure to airborne particles fumes and outdoor weather conditions. Normal school environment with moderate to high noise level.

Mental Functions: Analyze collaboration communicate compare compilation of data compute coordinate copy direct evaluate instruct interpersonal skills present report synthesize.

Physical Activities: Office environment including computer interface. Bend reach sit stand stoop talk walk and heavy person-to-person interaction with students parents peers and community members.

Weight and Force Demands: Moderate physical activity (lifting pulling and pushing up to 25 pounds).

Other: May be required to work outside of normal working hours and travel for work related functions.

Why work for Pinnacle

As a member of the Pinnacle PACK you will have the opportunity to be influential every day and make an impact in the in the lives of our students and our larger community! Our team and school community are diverse and we embrace that diversity as an encouraging friendly open and supportive team and school. We invest in our team members by providing a balanced growth-oriented and supportive work environment while helping you achieve your career goals within and beyond Pinnacle. Additionally we offer a robust comprehensive benefits package that includes:

• Medical dental vision basic life insurance and AD&D plans (100% employer paid options for the employee)!
• Participation in the Colorado Public Schools Retirement System PERA (click HERE to learn more)!
• PERA 401K 403B and Roth IRA retirement options!
• Flexible Spending Accounts (FSA) to include Healthcare and Dependent Care!
• Voluntary life insurance for employees and dependents!
• Short and Long Term Disability!
• Colonial add-ons to include accident critical illness and hospital plans!
• Employee Assistance Program with up to three free counseling sessions!
• Paid Time Off(Vacation and PTO)

If you want to be part of a caring supportive community and make a difference as part of the Pinnacle PACK apply now!

About Pinnacle:

Pinnacle Charter School has served the community for more than 20 years. Authorized by the Colorado Charter School Institute the Pinnacle is a Title I K-12 school supporting more than 2000 students in achieving excellence in all aspects of their lives. The K-8 building is located at 1001 West 84th Avenue Federal Heights CO. The high school is located at 8412 Huron Street Thornton CO. For more information visit must be authorized to work for ANY employer in the U.S. Pinnacle Charter School is unable to sponsor or take over sponsorship of employment visas.

We are an equal opportunity employer committed to a drug free work environment. We participate in E-Verify as part of our onboarding process.

Colorado Residents:In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.