Customer Service Advisor
Customer Service Advisor
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Job Description
Its a great time to join Cornwall Housing! Were listening and responding to what our tenants want from us. Were changing the focus of our teams and putting the right resources in place to move to a new way of working based around localities. And were investing in our employees weve increased our annual leave offer!
Were looking for people with customer service IT and admin skills/experience to join the team. If youre after a challenge and a change where you can really make a difference then weve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!
About the role
As a Customer Service Advisor your join our friendly and professional call-handing team who are the hub for customer contact within the organisation.
It is an exciting and fast-paced role that requires a wide-range of knowledge. The team works closely with each other and with other teams across all areas of the business. As a Customer Service Advisor youll be the first point of contact for Cornwall Housings customers. Youll be dealing with a high-volume of contact through multi channels including telephone email letter forms social media and in-person.
About you
To be successful youll be/have:
- Experience within a customer focused role.
- You will need to demonstrate a genuine passion for helping people empathy and strong communication skills on the telephone and by email.
- Problem solving skills are required as you will beresolvingqueries and you will offersolutions to a wide variety of situations.
- IT skills are essential.
To find out more about the role and requirements please view theRole Profile.
We are currently recruiting for 3 fixed term contracts to cover secondments. One contract is for 6 months and the other two will be for 9 months. Please indicate on your application your preference or if youd like to be considered for all available.
Our offer to you
Salary:25619.00
Working Hours:37 hours per week
Contract Type:This is a fixed term contract. 1 x 9 months 1 x 6 months due to Secondments.
Base:Hybrid working - working from office home site and in the community as needed. Your base will be our main office in Chy Trevail Bodmin PL31 2FR. This role requires you to typically work from the office at least 2 day/s per week.
What youll get from us in return is:
- A challenge like no other Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases) Local Government Pension Scheme 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years continuous service) with the option to buy more and family friendly policies
- A senior management team who will listen and support you and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment shops wellbeing and travel through our on-line portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users clients and role is subject to a Basic DBS will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
Its really easy to apply for our roles simply follow the link to create a candidate profile answer the screeningquestions and upload a CV and covering letter/statement.
The planned closing date for applications is Sunday 17 August 2025 (midnight). However we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for Tuesday 26 August 2025.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
CSAs: We will be reviewing applications and interviewing for this position on a rolling basis therefore we reserve the right to close this advert early should we appoint a suitable candidate. We therefore highly recommend that you submit your application early.
Contact us
If youd like to have a discussion about the role please feel free to contact us ator
Thank you for your interest in supporting our important work at Cornwall Housing delivering safe homes in strong communities for one and all!
Recruitment Agencies we are not currently seeking agency support with this vacancy thank you. Please view our information for recruitment agencies here: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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