Customer Service Representative
Customer Service Representative
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Job Description
Join a leading Outsourcing/BPO consultancy in Lisbon and become part of a dynamic multicultural team delivering world-class customer experiences. If youre empathetic adaptable and passionate about problem-solving this is your chance to make an impact in a role where no two days are the same!
Location: Lisbon Portugal
Employment Type: Full-time
Industry: Outsourcing / BPO
Languages: English (C1/C2)
Compensation: Base salary
Your role will include:
Handling customer queries via chat phone and email aiming for first-contact resolution
Taking ownership of complex cases from start to finish building trust and ensuring fairness
Supporting fraud investigations dispute resolution and complaint handling with care
Identifying and assisting vulnerable customers escalating where needed
Coaching peers sharing knowledge and enhancing processes and service quality
Staying adaptable to evolving business priorities and customer needs
What youll need:
Native or fluent English (C1/C2)
Minimum 12 months experience in customer service or banking financial services or insurance in Ireland
Strong communication skills with empathy and professionalism
Resilience and confidence in making fair decisions on complex cases
Experience as a subject matter expert supporting and guiding peers
Flexible adaptable and quick to learn new tools (Slack GSuite etc.)
Whats on offer:
Competitive remuneration package
Career growth opportunities in an international and multicultural environment
Private health insurance
Free meals in the on-site cafeteria
Full relocation support affordable company accommodation
And many more perks!
Apply now and join a supportive team in sunny Lisbon!
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Employment Type
Full Time
