Customer Service Representative (Korean-English)
Customer Service Representative (Korean-English)
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Salary Not Disclosed
1 Vacancy
Job Description
Role Overview
The Bilingual CSR will provide world-class support to Korean and English-speaking customers for a new high-profile client a leading crypto exchange running a crypto-based rewards program. The role is not location-dependent but must align with Korean business hours.
Key Responsibilities
- Provide email chat and ticket-based support (via Zoho Desk) to Korean and English-speaking users.
- Troubleshoot and resolve customer issues promptly with professionalism and empathy.
- Maintain high product knowledge to effectively explain crypto reward program details.
- Collaborate with supervisors and cross-functional teams to share customer insights.
- Keep meticulous records of interactions ensuring thorough follow-up and resolution.
- Identify and report trends or recurring issues contributing to continuous improvement.
Must-Haves:
- Fluency in Korean and English (written & spoken).
- 5 years in customer service with 2 years supporting U.S.-based companies.
- Experience with Zoho Desk (or equivalent platforms like Zendesk Freshdesk etc.).
- Strong written communication in English.
- Crypto or tech industry experience strongly preferred.
- Ability to work independently and provide regular updates to management.
- Excellent attention to detail and organizational skills.
Nice-to-Haves:
- Familiarity with blockchain-based loyalty programs.
- Experience in high-volume customer service environments.
Employment Type
Full Time
